Shopify Marketplace Connect

I am new to Codisto and while setting up products on Amazon.com realized that they have great customer support!

Just got set up with this app, felt a little daunted at first, but with the help from Mark L, it was easier, his knowledge of Ktype data was second to none, appreciated his time and patience, outstanding customer service 10/10

An absolutely first class application backed by equally good customer support. We manage nearly 50k products from Shopify to eBay along with several hundred orders a week back into Shopify and Codisto does this seamlessly. I can’t recommend the product highly enough!

Works a lot better now the app follows Shopify design guidelines. The new pricing structure is a lot clearer.

There are a few things which could use some improvement.

---Amazon---
1. Variants are too dependent on their parent for key information.

Amazon treats each variant as a stand-alone product. When sending listing information for variants there is not enough flexibility to alter specific attributes for each child.

Example: Item Package Quantity is set on a parent level. However, our variations include 'pack sizes' offering a discount when ordering multiple items. It would be preferred to set this attribute on a variant level.

Another example: Bullet points are set on a parent level. For variants like 'StyleName' we may want to enter unique bullet points at a variant level to highlight key features of that specific variant.

2. Variations can only be mapped to the exact value & layout from Shopify.

For some of our products, we need to map variation values to specific amazon friendly values. For example: 'ItemPackageQuantity-Color' variation. In our store, we call the value 'Blue / Pack of 1'. However, Amazon requires '1 / Blue'. The only way to achieve this is to reorder the variations in Shopify and change all the values to Amazon-friendly ones.

This was done very well in Amazon by Codisto. You simply entered the variation values on each child before creating the variation. I don't know why the app is trying to map from Shopify. It's more complicated than it needs to be and causes issues. Just let us enter the values manually on a child level.

-- eBay --
1. Variation problems

eBay does not allow a variation layout to be changed once the listing is created. This causes problems when you need to rearrange values to meet Amazon's guidelines. This would be solved if we could manually map the Amazon values as mentioned above.

Or even better, if eBay variations could be joined together under one variation heading.

For example:
Variation Name: 'Choose Options:'
Values: 'Pack of 1 / Blue', 'Pack of 2 / Red'.

Many other integrations offer this to prevent eBay errors when adding or removing variations.

-- Bulk Edit --
1. There is no way to bulk edit to 'blank'. Sometimes I'd like to simply unset a value. Not all values are required by Amazon.

2. Sometimes I would like to override mapping on a specific value on a specific product without having to unmap every product. Instead of a strict 'map to value', could there be a 'default to value'.

3. Coloured Columns: The colours on Codisto were helpful to find the right column, especially when you are working with so many of them. Setting column colours is something that should be available across Shopify.

4. Bulk editing variant. There is currently no way to bulk edit variants. This means you have to painstakingly click through each one to check values and alter them. Which is made worse by my next point.

-- General --

1. The loading times are quite slow between pages. This means when you are working on your entire catalogue you spend more time loading pages than making edits. Especially on variants. This would be much improved if variants could be bulk edited.

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Overall, I'm looking forward to seeing how the app improves now it's part of Shopify. I just hope that the customer service live chat remains funded as it's really fast and helpful. Additionally, I'm really hoping this doesn't become another third-party marketplace app which Shopify discontinues.

Codisto are one of the few apps that actually work. Their support team are always there to help as well and I have no issues recommending them to others.

Pretty good app.

Pros: When your FBM order fulfills in Shopify, it notifies Amazon and fulfills on Amazon on autopilot.

Cons: You have to manually "send" the order from Codisto to Shopify for your FBM orders. (you can choose to auto send everything, but then all your FBA orders would flood your store).

I have tried many software and apps for listing on amazon and this is the only one that really works!!!!! The customer service is superb!!! Love it! A++++++++

So I'm sure like many others I switched to this app since Ebay was removing support for their own official app. I'm not going to lie this was not my first choice. I originally went with another app that had similar ratings. I had nothing but problems with that other app. Switched over to this app, and right off the bat all those problems disappeared. Inventory synced right away, products linked no issue (even the ones already created on Ebay). I had some minor issues, not because the app wasn't working, but because I was still new to the UI, and needed help setting up some of the features of this app. The support for this app is top notch. I spoke to 3 different reps and each and every one of them were excellent. They walked me through what I needed, explained things perfectly, and were all around really great. You will get your moneys worth based on just the functionality of the app alone, but the customer service is just the cherry on top.

I used this app to upload to ebay and Amazon, worked great, easy and excellent fast customer support

I am new to online sales and not that great with computers so Joy B certainly had her work cut out for her. She was wonderful getting me on my way!!! Answering all my questions and being professional and very kind. She talked me through all the steps of transfering my entire inventory and then checking to make sure my issues were resolved!!Like I said I am new at this and needed help getting my store up and running and Joy was very patient with me. She talked me through every step and showed me what she was seeing on her end just to guide me! I was feeling very nervous and self conscious about contacting the chat line but Joy B. MADE IT EASY! She is a wonderful customer service representative and CODISTA IS A FANTASTIC RESOURCE! I would absolutely feel comfortable reaching out for help in the future. I have heard about many other companies whose online support has left many frustrated and hesitant to continue doing business with their companies but Codista has a friendly, helpful and very professional team. thank you, Joy B.