Reviews (1,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.
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These guys are the Best. Mary was amazing. I really think she gave me the best support i have ever had. Thank you so much!
Absolty perfect. perfect Perfect .. customer representative harryl everything gets easier. I would definitely recommend
Thanks for your review!
We do love it when it’s easy for our sellers! Happy that our app works well for you, please reach out to us any time.
Nikki
Communication could be slightly faster, but overall still helpful. Program is more flexible and reliable than competitors but takes some time to learn. 5/5 would recommend.
Awesome support and immediate problem solved. Really well done. The colleague was a great help to me.
Thanks for your review!
Great to hear you received such great support! Please reach out anytime!
Nikki
BUGGY APP ...
Problems\/
- In "Manage Marketplace" cant Unlink or add ebay/amazon accounts as the SAVE button dont work !
- Cant update address or setting as the clicking the save button dont work.
on the plus side there are more options than the other marketplace apps.
Thanks for leaving a review. The problems you describe sound like a browser issue. Codisto works best with Google Chrome. Most functions are supported in Firefox and Safari although minor functionality can sometimes be missing with these browsers. We do not support Internet Explorer.
If you are experiencing any types of issues relating to button execution or on page rendering, we suggest switching to Google Chrome. Happy to explain why in more detail via support.
I wouldn't say that Codisto was perfect or a 5-star app, but Marketplace Connect should have never been released in the stage that it is currently in. I have attempted to submit ~5 new products with multiple variants to Amazon through Marketplace and haven't been successful once. There is always an issue and customer support just provides me with the error codes and no real solutions. The app can't find matching SKUs, variants aren't paired together on Amazon, and missing mapping fields cause errors but aren't updatable to name a few.
Thanks for your feedback,
We have reached out and would really like to help. We can walk you through the process to show you how to resolve the errors from Amazon, our support is available 24/7.
Nikki
Great app. This is an honest review from a reputable brand and company. We struggled with product listings on Amazon, but this app made it much easier and smooth linking. We take customer service very seriously, so one thing that really stuck out to us was how good they were with helping. One week, we had an issue and the support team was super helpful despite our many questions. They even followed up once when we didn't reply to their email just to make sure we were ok. That is good service. They won't leave you hanging to dry. Good job guys!
Thanks for your review!
We appreciate your feedback and agree it's so important to have the right support available, and it's great to hear this in your review 🧡
Please reach out anytime!
Nikki
Perfect, it's a good application to link your Shopify store with your Amazon accounts the support is very rapid around 5-10 min to reply and very helpful, they were abe to fix my problems
Thanks for your review!
We are thrilled your experience has been a positive one! Please reach out anytime!
Nikki
I am so loving this app, although it was difficult for me to use, I reached out and Jordan and Joy assisted me with my issues and resolved both issues with ease, care and concern. I have tried multiple apps trying to get my products onto Amazon and this is the first one that works and to see my first product listed on Amazon was a game changer, I can't wait to get my other items listed!!!!!
TERRIBLE CUSTOMER SERVICE. Their API feed DOES NOT work with Google Merchant Center, don't listen to their lies. Google confirms their feed does not send "Target Country" or "Destination" details, which are required by Google Merchant Center. Wasted many hours talking to useless customer service (Arlie and Chloe) who know nothing and don't read the actual support requests, they just lazily copy and paste "help" articles which are useless and don't address the actual issues. We set up the feed exactly as their support documents describe, but the feeds don't work. Can use any other API app and it works fine. USELESS APP - STAY AWAY
Thanks for your feedback,
We have many merchants sending Target Country and Destination details without issue. We have reached out to discuss this further with you, we would really appreciate the opportunity to ensure all issues are fixed.
Nikki