Reviews (1,963)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its exceptional customer service, ease of use, and efficient multi-channel integration. Customer support, particularly staff members like Adrian, Joy, and Mariel, are frequently commended for their prompt and effective assistance. The app is appreciated for its straightforward setup and user-friendly interface, which facilitates easy syncing of products across major marketplaces such as eBay, Amazon, and Walmart. It also offers robust inventory management that helps prevent overselling by maintaining accurate inventory levels across all platforms. Merchants value the time-saving benefits of managing orders and inventory from a single platform, which enhances operational efficiency and streamlines multi-channel selling.
Refine
-
By rating
Great support staff. But it needs to have its chatbox much bigger because its currently hard to scroll without running thru the entire conversation which is very annoying as ive said this over and over since last year! other than that great appp and awesome staff!!
Great service, so appreciative of their services, saves a lifetime for me since we have 298,000 SKUs to be listed!
Customer service is responsive and Dom was very helpful today in addressing our concerns.
Dom provided us with a lot of help! They were very responsive and provided a lot of information.
Support is good and the app connects well to most marketplaces except for eBay which is a nightmare. I wish there was an easier way to disconnect incorrectly linked products rather than wait a few days for support to do it.
Shopify connect is a great fit for smaller retailers or if you have a smaller product range, larger product ranges might have some teething issues and you might have to work hard to get through them with their support team, but at its core it is a very effective tool for managing your listings and does have some clever tricks that other apps have yet to figure out how to achieve.
Thanks for your feedback
We are happy to have you onboard! Please reach out if you require further assistance. Our team is available 24/7.
Nikki
This app makes it super simple to manage Amazon products. Customer service is also very helpful to resolve issues.
It closes my account automatically. When I reopen account it shows it's all good, but once I leave the page, my acc. got shut down again. When I reached out to support and explained. They answered by "acc. is closed". When I replied by explaining again, they just ignored me. BTW, my one product is "publishing" to Etsy for 2 days. And app is super slow. Not sure how they managed to receive so much good reviews.
Thanks for your feedback,
The closing of the account has now been resolved, please reach out anytime for assistance.
Nikki
Every time I contact Marketplace Connect support, they answer my questions and help me get my issue resolved pretty quickly. Great resource for newbies like me!
Very efficient, kind, and professional agent with patience and diligence on their work ethic.