Overall rating
4.3
Counts per rating level
  • 84% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying multi-channel selling, praising its seamless integration and management of product listings, inventory, and pricing across platforms. Its user-friendly interface and regular updates are noted for ease of navigation. The responsive customer support, including live chat, is highly valued. Merchants find it particularly useful for managing Amazon and eBay listings, noting increased sales and streamlined operations. The app's customization of product details for each marketplace and automatic syncing across all platforms are also appreciated.

January 30, 2024

As a merchant focusing on the German market, I found this app fundamentally unusable due to its severe limitations around tax handling. The platform from which it imports data (Etsy) does not include sales tax in its transaction reports, yet it collects the tax. This presents a significant issue for German merchants who are legally required to itemize sales tax on invoices. Unfortunately, this app lacks the functionality to import orders from Etsy to Shopify with a customizable tax rate, rendering it ineffective for managing financial compliance within the EU.

The lack of attention to such a crucial aspect for European Union merchants is disappointing. Given the EU's complexity and strict tax regulations, this oversight can cause significant operational and legal challenges for merchants in the region. It's a glaring gap that cannot be overlooked, as compliance with tax regulations is not optional but a mandatory aspect of conducting business within the EU.

While I understand the world is vast, and there are markets outside the EU, it's disheartening to see the developers overlook such a significant market segment. The EU may not be the largest market globally, but it's a critical one, with stringent regulations that cannot be ignored. This oversight limits the app's usability for a significant number of merchants who would otherwise benefit from its features.

To the developers, I urge a reconsideration of the app's features to accommodate the needs of EU merchants, especially those in Germany. Addressing this issue not only expands your app's market reach but also demonstrates a commitment to supporting businesses in navigating the complex tax landscapes of their respective countries.

STILWAND
Germany
About 1 month using the app
Shopify replied February 18, 2024

Thanks for your feedback,

We understand this frustration and we do have this on our roadmap.

Nikki

March 9, 2024

Disappointing . Glitchy with Walmart AND eBay. They should add custom app support or official BackMarket support for order management.

Maxandfix
United States
8 months using the app
Shopify replied March 13, 2024

Thanks for your feedback,

We have reached out directly to offer personal assistance. We can provide a one on one walk through of our app and have you listing in no time!

Nikki

March 27, 2024

This app dont running very performant, the support is horrible. All imports are not correct, and only random correct. If you contact the support you get only ***** answers what are not related to the issue.

RamenHeaven
Germany
22 days using the app
Shopify replied March 28, 2024

Thanks for your feedback,

Please reach out to support, we have an open conversation and have requested examples to help resolve your queries.

Nikki

March 14, 2024

Not sure its worth it. Doesn't map fields with Etsy, so some of them don't get imported, others get imported wrong.
I'm not sure this was worth trying out.

Ko Fabrics
United States
14 days using the app
December 15, 2023

Amazon works fine. If you try to connect Google market , they let you configure anything an after MANY hours of troubleshoots, youtube video, searching, they told me they do not support. They should just remove it. The agent who answered me just told me : no nothing we can do. Same thing for Walmart Canada.. They do not support. And if you are from Canada, you can not change the fulfillment center , you have to use Walmart US and manage with this. Bad to let people waste time on feature offered but not supported anymore

ZoneHobbies
Canada
About 2 years using the app
Shopify replied December 19, 2023

Thanks for your feedback,
Codisto Channel Cloud is now Shopify Marketplace Connect (https://www.shopify.com/marketplace-connect)
As we are in the migration process the legacy app continues to function as expected with Google as a marketplace.
As an existing merchant on Codisto looking to start selling on Google, we would encourage you to migrate over to our Marketplace Connect app and connect to the Shopify Google app to ensure the appropriate improvements and support are being provided.
Walmart Canada was not available in our legacy app but is on our roadmap for Marketplace Connect for 2024.
Please reach out to our support team if you have any further queries.

Nikki

January 22, 2024

We've come across a critical error with Amazon listings that the team here is having issues identifying and resolving. They have acknowledged the issues in their software. They are actively working on it, but the last issue we reported has gone unresolved after 2 months.

We are starting to question the technical aptitude of the team, but if something changes, we will update this review.

Gamers Guild AZ
United States
About 2 months using the app
Shopify replied January 29, 2024

Thanks for your feedback,

We are actively working on your request, of which one error has already been cleared. We will continue to monitor and notify you once the other is completed. Please reach out anytime,

Nikki

March 11, 2024

avoid this app. It imports the wrong tax % on every order and messes up your whole accounting or profit.

Piz Gourmet
Italy
3 months using the app
Shopify replied March 13, 2024

Thanks for your feedback,

Our app is not designed to work this way, we have reached out and currently investigating your situation.

Nikki

February 27, 2024

it's not working it's impossible to sync the products from shopify to eBay.

Little Glam Jewelry
Hong Kong SAR
4 months using the app
Shopify replied February 29, 2024

Thanks for your feedback,

A 1-star review is a little disheartening, especially when we have not been given the opportunity to address your concerns and provide support.

We have reached out directly,

Nikki

February 25, 2024

Automatically pulls in old ebay orders even when configured to not do so, and automatically calls the amazon MCF fulfillment to double-ship orders when it feels like it. This app costed us money.

Saikospeed
United States
23 days using the app
Shopify replied February 29, 2024

Thanks for your feedback,

We have reached out directly to understand how this could have happened. In terms of syncing old orders this can only be done by selecting order sync settings. We are available 24/7.

Nikki

December 22, 2023

DO NOT SWITCH FROM LEGACY CODISTO! It has been nothing but trouble for us for switching to 'new' Marketplace Connect. eBay integration is broken and will not allow you to sync your existing catalogue. I expected better features and support now that Shopify took over Codisto. It is however, downgraded significantly in both areas. The features no longer work. And the support is ridicule as the agents don't seem to have a clue.

Horizon Store
Australia
Over 1 year using the app
Shopify replied January 2, 2024

Thank you for your feedback,

We have now resolved this issue, the listings have been disassociated with the old account.

Nikki