Reviews (384)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.
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Very high-quality app. Not only is it beginner-friendly, it is also very professional. I would highly suggest using this app.
We tested a vary of Loyalty Programs for POS, including Sweet Tooth, Smile, and a few more but none of them have the ease of functionality like this App.
The email notifications, no need to sign up for an account to collect points, all make this App a must if you're running an in-store Loyalty Program.
There are two problems, one big, one Little.
The big one is that the app is not mobile friendly.
The little one is that i would love to have more freedom on the design. :)
Horrible app. They charged me for both the Advanced Plan and the Basic plan after I uninstalled the app. They'll try to scam you out of your money any way they can.
Edit: They ignored my requests for a refund for the month's subscription to their Advanced and Basic plan, but contacted me and begged me to remove this review after I left it. They refunded me for the Advanced plan but not the Basic plan, despite the fact that I am not using their service at all. They have since continued to send me email after email asking me to remove my review so that more people will sign up so they can make more money. Enjoy!
Now that we can finally reply to this, we are happy to report that now our users can try our paid plan for free for two weeks, with no need to confirm pricing until after the trial. So now you don't need to worry about being billed after your trial ends if you don't want to pay. We are also more than happy for our users to make use of our free features 😊 We've also reviewed our refund process with Shopify.
this pp is ao eascy to use and really helpfull
still testing it out but I like it so far
Does not work for one-off campaigns as keeps sending out the campaign - there is no way of stopping it. No way to edit pre-existing email campaigns. Customer support take a long time to respond with an answer (I've been waiting 2 days to find out why my launch campaign email contained a malicious link input by Marsello).
Thanks for following up here. Our support team has been looking into why your https link populated a http link and have been trying to reach out to you.
i am still ne to this app, but its very misleading, there is nothing in the free version of this app? i don't know why they are claiming that with free you can do so and so, unless i don't know how to use it
Thanks for getting in touch. You can see accurate information about our pricing on our Shopify listing and at marsello.com/pricing
On our free plan, you can create a custom loyalty program to start rewarding your customers for ordering, giving you their information, referring friends, etc. This is a great place to start your retention marketing strategy.
Our Pro plan offers more advanced features, including email marketing, extra customization, and feedback collection to take your retention marketing to the next level. We have a 14-day free trial so you can see if this is right for you.
I’ve sent you an email with some suggestions on ways you can make more use of our free features and some things to try on our free trial if you decide to give Pro a try.
We have been using the app for a month now & enjoy having everything under one app for marketing (email, sms, loyalty). Their team is helpful, and I highly recommend using them for the launch campaign when you start - it helps take some things off your plate & know that it's getting setup correctly. It would be nice if there was an APP feature for Marsello that can be accessed & able to do posts & scheduling from an app. We've tried doing it from our phones thru the Shopify app but the Marsello site isn't friendly on our phones to really see content. Also would be nice if we had a primary image library vs one for SMS and one for Email - we tend to want to use the same or similar images in marketing & have to upload the image twice under each one.
We paid for the Upgraded Onboarding feature and Danielle was very helpful in getting us set up in a timely fashion. The merger went relatively smoothly compared to our previous experience with Loyalty Lion. The texting messaging characters should be increased. 116 characters barely give you enough breathing room to promote a deal and say thank you. I don't believe the click rate is working properly as we have sent 9,000+ texts and haven't had a single click-through. (Although I clicked on the text message myself) We have multiple Shopify Stores and each store has multiple locations. I wish there was a feature to put everything under one roof like we do with Shopify+. It doesn't make sense that we would need to pay for an app that we already have with a store once again. I do like the Feedback feature. It is nice to see honest feedback from our clients so we know where to improve. Overall, I rate Marsello a 3 star due to the SMS Character restrictions and not having a multi-store feature only a multi-location feature. I have used Fivestars (my favorite but didn't connect with Shopify), loyalty lion, SMS bump, and a few others. Marsello is still better than anything else I have come across.