Reviews (186)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for boosting customer trust and improving sales through effective trust badges. It's praised for easy installation, seamless integration, and quick setup, benefiting even those without technical expertise. The support team is frequently commended for their responsiveness and professionalism, providing prompt assistance with setup and troubleshooting, enhancing the user experience.
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Beware of this company. In my experience, it appears they may be using automated bot traffic originating from Ashburn, Virginia that repeatedly logs in and out of websites, which can result in additional monthly charges regardless of the plan selected.
I believe this practice is misleading and unfair to customers. If others have experienced similar issues, I would be interested in hearing about your experiences and exploring potential legal options, including a possible class-action lawsuit.
Please share your experience if you have encountered the same problem.
We're sorry to hear about your frustration, and we're happy to investigate further. We've reached out to you directly to help resolve this concern.
For some clarity: our scanner does crawl your site for our security certification, but it identifies itself clearly as the TrustedSite crawler and is excluded from all of our visit tracking. You can rest assured it isn't adding to the traffic billed on your plan. Our crawler also never logs into any website, so the login activity you described would not be related to us.
Some malicious bots do disguise what they are, and on occasion, they can inflate traffic counts even with our advanced bot filtering in place. We're glad to review the traffic we've billed on your site, and we've already issued a refund for the charge while we look into it.
We'd welcome the opportunity to review the data with you directly and work toward a resolution.
Best,
The TrustedSite team
Great addition for customers to feel comfortable in their purchase and a great team behind the product. Responsive and truly helpful.
It’s pointless and there is a very low limit on the trusted tab shows for the free version. 39$ a month seems way too much for a small business store
Not active on my store , I don't know the duction of this app
Very fantastic. Trustsite give accurate feedback, and opportunities for growth
Thank uu soo much for this app I hope it helps with people feeling safe now in my site thank uu
Having this on your store makes you feel confident Trust site.Thanks!
The implementation was quick and looks great. Thanks Kekoa for the excellent customer service.
Pamela
Excellent app for boosting customer confidence. Definitely recommend it for everybody !!! Very responsive to my emails. Good service. Thank you!!!
EDIT: After more than 2 years, I asked for their assistance with an issue only to realize that their Support Team is still top notch.
Also, I feel I should emphasize how important it is that they are continously adding more features. This is invaluable !!!
October2025 - 6 years into having a top tier TrustedSite Badge on my small micro business online store has been vital for visitors trust. Highly recommend using the TrustedSite App services.
October 2024 - TrustSite continues to be the #1 app for trust badges within my shop. Professional and trustworthy.
Reached out to TrustedSite to have dialog about option for niche store, received phone call with suggestions and also recommendation to add Trust badges that were included in package but not visible on site. Jay was totally helpful in accomplishing the set-up to take advantage of trust badge placement in critical checkout locations.
