TrustedSite ‑ Trust Badges
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Beware of this company. In my experience, it appears they may be using automated bot traffic originating from Ashburn, Virginia that repeatedly logs in and out of websites, which can result in additional monthly charges regardless of the plan selected.
I believe this practice is misleading and unfair to customers. If others have experienced similar issues, I would be interested in hearing about your experiences and exploring potential legal options, including a possible class-action lawsuit.
Please share your experience if you have encountered the same problem.
We're sorry to hear about your frustration, and we're happy to investigate further. We've reached out to you directly to help resolve this concern.
For some clarity: our scanner does crawl your site for our security certification, but it identifies itself clearly as the TrustedSite crawler and is excluded from all of our visit tracking. You can rest assured it isn't adding to the traffic billed on your plan. Our crawler also never logs into any website, so the login activity you described would not be related to us.
Some malicious bots do disguise what they are, and on occasion, they can inflate traffic counts even with our advanced bot filtering in place. We're glad to review the traffic we've billed on your site, and we've already issued a refund for the charge while we look into it.
We'd welcome the opportunity to review the data with you directly and work toward a resolution.
Best,
The TrustedSite team
Ceratinly adds a level of comfort for new and potential customers of online shopping.
I am not able to get the help I need with this app. I reached out to customer service and never get a call back
Great addition for customers to feel comfortable in their purchase and a great team behind the product. Responsive and truly helpful.
Great
It's hard to leave a review when your trying to start a Real store for the right reasons and every turn is another push to pay more money. Is this another scam for store owners to deal with or is it real to protect owners and customers. We shall see and I will update review at that time.
I do npt see it on my pages why
Thanks for your feedback. It looks like the trustmark stopped displaying when the monthly visit allowance on your previous plan was reached. Now that you’ve upgraded to a plan that supports your site’s traffic, it appears to be displaying as expected. We appreciate you upgrading and will reach out separately to ensure you are getting the most out of the service!
Works well
excellent ap!
It really helps your business store.
