TrustedSite ‑ Trust Badges , 728 reviews
Well, I see the potential for having this app on stores to ensure trust with our customers however, when I added it to my store it slowed my store down drastically. I decided to delete the app just to see if it really was this app that slowed it down and not something else all though it's the only app I've added in a while. A week or so later I was still receiving emails from them monitoring my website and letting me know how many customers were on my site at the time and how close I was to the 500 minimum for the free trial, AFTER I deleted them. I'm positive they're still on my store but just aren't sending anymore emails to make it look like they're not on there because of my reply to still receiving their emails. My speed score is still down and I pay another app service to keep the store loading fast. They've disabled my account preventing me from logging in again to reinstall which seems a little deceitful to be honest. I'm guessing because my store is still being tracked maybe?
I'm not sure if it's the company, a certain person(s) at the company, or the app itself that's the problem here. Please provide some feedback. thanks!
I really want this on the site, but the free version only allows it to show in the bottom right corner of the site. That's where the chat box is. At this time, I can't afford $39 a month just to be able to move it to the left side of the site. That's really unfortunate.
I downloaded the app to test it but I don’t have the password . I am trying to get he email to restart my password but not email is sent . Please I need support asap . Thanks
Thank you for your review. Someone from our support team should be reaching out to you shortly.
I would like to say everyone that this helps me to find good loyal customer and trusted customer thank you
trustedsite love you more
pretty good.. features that should be basic cost a lot for startup sites that already have alot of expenses.. not really worth it atm
Great tool and a must have for all websites who want to convey a feeling of trust and security to their users and customers.
We are very happy with this app. The support from Jay to enable the recommended implementation was excellent. Jay was very professional and communicated the progress of the required changes very well. I would not hesitate to recommend this app to other Shopify store owners.
POOR customer service! takes ages to respond. You have to wait at least 2-3 days before someone responds and even then it's just one message and then you have to wait again. The trustedsite badge was not showing in my website and the issue wasn't resolved when I gave them access to my site. I also been asking for a refund as I have uninstalled their app but they won't give me my refund even though the payment was less than 30 days ago.
Very good tool. I recommend!! They send you an email every week saying how many people access the website.. The only thing I thing they should improve, is to proportionate more free features to people.
Please pay close attention here before installing.
We have opted for the 349 USD rate. Payment per year. Within just one month, we exceeded the 2000 views included and incurred an extra $149 USD directly. At the conclusion of the tariff you automatically allow that up to 10000 USD can be debited. This billing model is absolutely not ideal and if you are not careful you quickly lose a lot of money. This may all work if you don't have much traffic in your store but as soon as you have a campaign that works well, hundreds of dollars are due here. Without any information before. They charge u and than u will get the information. Happy Birthday :)
The system itself is good, easy to configure and offers many possibilities. It is a pity that it is not enough for further cooperation due to the billing model.