TrustedSite ‑ Trust Badges
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Reviews (281)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app clearly boosts customer trust and confidence by signaling their store is legitimate and safe, which feels crucial amid online fraud. Badges on product, cart, checkout, and home pages provide peace of mind and can improve conversion and sales. Setup is quick with no coding, the free version is valued for small stores, and support is praised for fast help with installation and badge placement.
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This is too expensive, especially when 'Bots" take up all the visits. It should charge for human visits, NOT bots! This is why I canceled my subscription.
We've had a great experience with TrustedSite. It has been a valuable addition to our store. The service has worked well for us, and we're happy to continue using it. Definitely recommended for businesses looking to build greater confidence with their customers.
We really appreciate your review! It's great to hear TrustedSite has been a good fit for your business. Thanks for being a customer and for taking the time to share your experience!
reports are incorrect. trustsite records over 100 views at times when there were only 20 site visits
We're sorry to hear about the discrepancy. We'd love to investigate further. Someone from our support team will be reaching out to you to assist.
It is a great way to show what is certified and where to improve.
Thanks for this! We love hearing that TrustedSite is helping you get a clearer picture of what's working well and where you can make improvements.
Very easy to set up with No coding. Process was stressless, unlike most other trust sites.
Thank you for the kind review. We're so glad you found the setup process easy and stress-free. We really appreciate your support!
It was an easy process to set up and a helpful service for my business.
Thanks so much for your feedback! We're glad TrustedSite has been easy to set up and a valuable addition to your business.
Ceratinly adds a level of comfort for new and potential customers of online shopping.
Thanks so much for sharing! We're happy to hear TrustedSite is helping your customers feel more comfortable shopping on your site.
Too soon to tell. The app was installed about two weeks ago and thus far results are indeterminate. It may be a waste of money, or it may be beneficial and well worth the price. Remains to be seen.
Great service
Beware of this company. In my experience, it appears they may be using automated bot traffic originating from Ashburn, Virginia that repeatedly logs in and out of websites, which can result in additional monthly charges regardless of the plan selected.
I believe this practice is misleading and unfair to customers. If others have experienced similar issues, I would be interested in hearing about your experiences and exploring potential legal options, including a possible class-action lawsuit.
Please share your experience if you have encountered the same problem.
We're sorry to hear about your frustration, and we're happy to investigate further. We've reached out to you directly to help resolve this concern.
For some clarity: our scanner does crawl your site for our security certification, but it identifies itself clearly as the TrustedSite crawler and is excluded from all of our visit tracking. You can rest assured it isn't adding to the traffic billed on your plan. Our crawler also never logs into any website, so the login activity you described would not be related to us.
Some malicious bots do disguise what they are, and on occasion, they can inflate traffic counts even with our advanced bot filtering in place. We're glad to review the traffic we've billed on your site, and we've already issued a refund for the charge while we look into it.
We'd welcome the opportunity to review the data with you directly and work toward a resolution.
Best,
The TrustedSite team
