Reviews (182)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for boosting customer trust and credibility with its security badges, noting improvements in sales and reduced cart abandonment. It's easy to implement and enhances website professionalism. The customer support is responsive and helpful, and the app is user-friendly, making it accessible even for those without technical expertise. The free version is appreciated, with options to upgrade for more features.
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We were concerned about ROI because this is not an inexpensive application. However, it more than pays for itself by boosting conversion, we have been over six figures monthly ever since adding this.
The person who helped with the install of the app (Jay) was very helpful, and answered all my questions. Thank You!
We've been using this app since 2016 and recently we changed themes, so we needed some help from them to add the certifications...all done in 24 hours.
Fantastic customer service experience!
Shopify needs to sever this relationship. They're gouging Shopify store owners left and right for very little in return.
Thank you for your feedback. We’re sorry to hear you feel that way. We try our best to ensure our customers have a positive experience with our company and offer fair prices for our service. We’re happy to address your concerns. A member of our Customer Care team will be reaching out to you.
Thank you so much. Everything looks great; the placements are perfectly placed. I didn’t see anything that needed changed. I really appreciate your above and beyond service. I will definitely will be recommending Jay for quick and professional help and TrustedSite. I believe that having a validated website that is secure is exactly what customers are looking for these days and TrustedSite is there to help you make that happen and give peace of mind to visitors who are browsing and to customers.
Love the TrustedSite App and the exceptional service I have been receiving from them for a few years now. Highly recommend to all who want to increase their conversion rate.
We have been using this app for the long time and we are very satisfied with support and features of MaAfee Secure.
Love this app, they are always helpful and extremely accomodating, always willing to help on improving my site
Free app worked fine. However, we did not want to upgrade and just now uninstalled due to an overaggressive sales representative.
They reached out to see if we would be interested in upgrading, we kindly declined. They kept emailing us. We declined 3 more times, and they just kept coming. Not just via email, but phone as well.
I understand persistence is important, but this much contact about something we have explicitly said we are not interested in, multiple times, is very frustrating.
Edit: Let's add a linkedin sales pitch to this complaint. Email, phone and now linkedin, all after 4+ friendly declines.
Edit 2: Was given a cocky response via Linkedin:
"haha without even knowing what I was going to ask, but I get it you probably get alot of these sales emails lol"
HE FORGOT he has already reached out via email and phone with the exact same offer and proposal. This guy is just carpet bombing customers and I do not appreciate being harassed with a sales pitch after a friendly no, numerous times.
This app is not working properly. It does not access from the website app control and it does not access from the website