Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website security and building customer trust. They praise its user-friendly interface, professional customer service, and daily malware scans. The app's seamless integration, traffic reports, and trust badges have been noted to boost online store reputation. Merchants report increased customer confidence, satisfaction, and sales after its implementation. The support team is responsive and helpful with integration and code placement. The app is easy to install and use, effectively conveying a sense of security to customers.

August 21, 2019

It's the best thing you can ever place on your site,and if you can't do it your self,they will do it for you. the young lady I speak with,always helps,fast,quick service. The way things are now,you gotta have these products on your site

Leather King Clothing
United States
13 days using the app
December 18, 2017

i love it

work very good fil good

Cool Girl Products
Israel
13 days using the app
March 10, 2020

I really like the app, it was very easy to add to my shop. I am using the floating badge and it is always visible irrespective of where you are on the screen. Thanks

BramiPure, LLC
United States
13 days using the app
April 19, 2021

Great Assistance for final setup! I really think it makes the customer feel secure for online payments and navigation on our website! We will find it out very quickly...
Thanks

Advanced Tracking
France
13 days using the app
November 2, 2015

I've always been a fan of letting shoppers know they are on a safe and secure site. The scan feature was smooth, and enabling the trustmark on the site was as easy as just clicking the location I wanted it in or placing the code anywhere I wanted. App is well built with zero issues for me.

Best Of Dog
United States
13 days using the app
March 18, 2016

Very easy to implement and adds a nice touch to the site.

Tailored Beauty
Canada
9 months using the app
September 13, 2016

Works as intended. Very limited functionality in the free version. Doesn't seem like it has contributed to a better conversion rate.

Catifyco
United States
11 months using the app
April 25, 2022

Will give it a different ranking once I have had the ability to try more features. I am still using the free version.

Geltium
United States
9 months using the app
February 15, 2016

Simple, easy to install, and it lets my customers know that my site is safe to browse and shop. McAfee is definitely a recognizable name in computer safety, I'm glad to have their badge on my site.

Zigzev
United States
10 days using the app
Edited March 22, 2019

-- UPDATE 03/22/19 --
I recently called their customer support and spoke with Sarah who was nice enough to agree to honor the previous $49/month price we were paying as long as I committed upfront to pay for an annual plan and continue to use their service without uninstalling in the future. It was nice of them to work out a deal. Although it is still hard to forget what happened a couple of months ago, I'm glad that they were willing to make some concessions in the name of customer service and I will continue to use them for now and see how things go - hope that I can update this with even more stars in the future!

--UPDATE--
The Mcafee Team asked me to revise my review so here goes. In the end, they told me that I only needed to pay $99/month instead of the absurd $625/month. That is considerably much better than the original amount they were requesting, but it was still a pretty deceptive tactic to deactivate our account without any pre or post notice and also lock previously available features. They essentially held my account ransom due to a new payment tier that they either just created or was not made clear prior, and demanded that I pay 2x-12x more to continue using it as before. After speaking with their team about it, they offered no apologies or sympathy for what they did but just said they could offer $99 instead of the preposterous $625/month. I mean it's not like my business grew 12x after using their service (or even 2x for that matter), so I'm not sure why they thought it was even remotely reasonable to charge 12x more all of a sudden - talk about rewarding customer loyalty...

Yes in the end, I decided to fork up the extra $50/month and resume their service because apart from this recent fiasco, I had been quite satisfied with using their actual software. I'm simply peeved at the way they use unapologetically deceptive tactics to hoodwink their customers.

That's why I've updated my review from 1-star to 2-stars for now - I want everyone who installs their app to know what they should expect.

--ORIGINAL REVIEW--
Be careful with this app. I started off using their standard $49/month for about half a year and then I discovered that their trustmark stopped appearing on our site with no notification or advanced warning at all from their team. Turns out the trustmark was deactivated since we exceeded the monthly visitor limit - a stipulation which I'm pretty sure was recently created without informing customers. If not, then it was not mentioned at all at the time of installation. Even more absurd is that previously available features are now locked and you need to upgrade to receive the same functionality as before. I'm not even done as the most preposterous part is that to upgrade it would cost $625/month - over 1200% from the previous $49/month I was paying. Be careful with this service as you might think you get a full service for $49/month, but soon they'll have you forking over 10x more per month if you want to continue using their software later on.

Bulletproof Zone
United States
9 months using the app