Reviews (791)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer confidence and increasing sales through the use of trust badges. They find the installation process simple and value the free version for trial use. The app's certifications effectively enhance site credibility, and the responsive customer support team assists with technical issues to ensure badges display correctly. Merchants report a positive impact on business operations and customer relations.

June 16, 2020

The support will be happy to help you with the most basic and simplest, anything outside of this this and there is silence if it's too technical. Until you pay the big bucks may then they may give you the support required. Even then I would be skeptical. Started off promising, ended up poor.

FTNUP
Australia
16 days using the app
June 8, 2020

Small badge ( I mean really really tiny badge ) that I reaally had to search to find it . How can you help me build trust when you are not even visible ( in case you are in the same situation as me .. right corner lol) . And also , now not even visible because I got more than 500 visits in one month .... I mean I understand the game that I should pay if I have a service but first nothing special ...

Quincytoldme
Canada
11 days using the app
TrustedSite replied June 8, 2020

Thank you for your feedback. The trustmark is meant to sit in the bottom right or left corner of your site, but should be very visible. It sounds like there may have been a ...

Edited June 13, 2020

On est censés faire quoi avec seulement 500 visites dans le plan gratuit ?

Pour avoir eu le badge visible moins d’une demi journée sur mon site, je n’ai même pas eu le temps de constater si oui ou non mon taux de conversion augmentait.

De plus, les tarifs sont délirants et simplement inabordables.
J’ai du mal à comprendre sur quoi ils sont basés...

Nous recevons 25-30 000 visites par mois au ...

PLOMOSTORE
France
9 days using the app
TrustedSite replied June 16, 2020

Thank you for your feedback. One of our Customer Care representatives will be reaching out to you shortly.

October 4, 2016

i can't seem to hide the icon even though the appropriate settings have been configured...

The Absentee
Singapore
9 days using the app
Edited March 15, 2019

Edit 2: Guys, now I am not kidding anymore, I am really mad ! It's been 3 days since I said that I want to cancel your plan and you did nothing but except charging me!
Someone from customer service call me Yesterday, I just call him back like he said in his voicemail and he pretends that I have the wrong number !
I am sick of this joke ! STOP TRYING TO SCAM PEOPLE AND GET ME MY DAMN MONEY BACK!

...

Elikya Shop
France
6 days using the app
TrustedSite replied March 14, 2019

Thanks for your review. Unfortunately, Shopify does not allow users to make code changes to the checkout, however, you do get unlimited views of the trustmark with our Pro ...

May 13, 2021

Waste of time, you shouldn’t even have the word “Trusted” as your brand name. Perfect for first two weeks, then not only I get a message saying Mcaffee is being removed. But you’ve also messed with my app settings and liquid code so that my 1000k Identity protection is no longer available. You promised this free as part of my package. Don’t make customer promises you can’t deliver, “ ...

925ag.online
United Kingdom
6 days using the app
September 26, 2017

Handy app for those using the Mcafee secure for their website.

Poorboysupplements
United States
About 5 hours using the app
December 31, 2016

Shows up only when it wants to which is very seldom!

Haqiiba
New Zealand
4 days using the app
November 10, 2017

It use to work well then they changed things around now the mark doesn't show on my website. It just says "the url you entered is already in your account".

Birthday Partys
United States
2 days using the app
July 2, 2021

The badge not displaying, verification site says "certification expired" but everything seems to be ok

Elié & Bloom
Mexico
2 days using the app