Reviews (776)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing customer trust and confidence, which boosts website credibility and potentially increases sales. They appreciate the variety of easy-to-install trust badges and certifications, along with features like daily malware scans and clear privacy policies. The customer service is also frequently commended for being professional and responsive, with support staff noted for their helpfulness and personalized service.

October 4, 2016

i can't seem to hide the icon even though the appropriate settings have been configured...

The Absentee
Singapore
9 days using the app
Edited March 15, 2019

Edit 2: Guys, now I am not kidding anymore, I am really mad ! It's been 3 days since I said that I want to cancel your plan and you did nothing but except charging me!
Someone from customer service call me Yesterday, I just call him back like he said in his voicemail and he pretends that I have the wrong number !
I am sick of this joke ! STOP TRYING TO SCAM PEOPLE AND GET ME MY DAMN MONEY BACK!

Edit: then don't advertise on this feature if at the end it's not possible to do it on Shopify. Because I am not payong for a feature that I cannot use. Can someone reach me to solve this please?

Pro Version is useless to my store. Basic is sufficient. Can find where do I have to insert the trustmark code next to the credit card form, which is the main reason I've upgraded to Pro. You mentionned a 30 day money back for this plan so please refund me McaFee. I don't want to pay 228 USD for something that does not work.

Elikya Shop
France
6 days using the app
TrustedSite replied March 14, 2019

Thanks for your review. Unfortunately, Shopify does not allow users to make code changes to the checkout, however, you do get unlimited views of the trustmark with our Pro service and our Shopify customers consistently see success when they place the engagement trustmark and Shopper Identity Protection on product pages, in their footer, and in their shopping carts. You can see examples from other successful Shopify customers in this article: https://blog.mcafeesecure.com/2019/01/15/how-shopify-customers-are-using-the-mcafee-secure-trustmark/. Our Customer Care team will be reaching out to you directly to assist with this.

May 13, 2021

Waste of time, you shouldn’t even have the word “Trusted” as your brand name. Perfect for first two weeks, then not only I get a message saying Mcaffee is being removed. But you’ve also messed with my app settings and liquid code so that my 1000k Identity protection is no longer available. You promised this free as part of my package. Don’t make customer promises you can’t deliver, “TrustedSiteyour name just takes the piss. Also my report of this company will be logged with “Trading Standards”

925ag.online
United Kingdom
6 days using the app
September 26, 2017

Handy app for those using the Mcafee secure for their website.

Poorboysupplements
United States
About 5 hours using the app
December 31, 2016

Shows up only when it wants to which is very seldom!

Haqiiba
New Zealand
4 days using the app
November 10, 2017

It use to work well then they changed things around now the mark doesn't show on my website. It just says "the url you entered is already in your account".

Birthday Partys
United States
2 days using the app
July 2, 2021

The badge not displaying, verification site says "certification expired" but everything seems to be ok

Elié & Bloom
Mexico
2 days using the app
May 26, 2016

Want your customers to feel safe before buying anything on your site?

Just download this, and you're ready to go! It's so easy to set-up!

The best this is that it's FREE! Download this app now!

Milkman Dairy Bar
Philippines
About 1 hour using the app
April 23, 2020

I want to know how to copy the code to my website,I install the app, but don't konw how to use it. any one can help me?

Vanring
France
About 7 hours using the app
August 1, 2017

Just installed this. I can only imagine that it will build trust when someone comes in from a search as Mcafee are a trusted well known brand.

Realtime Security
United Kingdom
19 minutes using the app