Reviews (791)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer confidence and increasing sales through the use of trust badges. They find the installation process simple and value the free version for trial use. The app's certifications effectively enhance site credibility, and the responsive customer support team assists with technical issues to ensure badges display correctly. Merchants report a positive impact on business operations and customer relations.

May 26, 2016

Want your customers to feel safe before buying anything on your site?

Just download this, and you're ready to go! It's so easy to set-up!

The best this is that it's FREE! Download this app now!

Milkman Dairy Bar
Philippines
About 1 hour using the app
April 23, 2020

I want to know how to copy the code to my website,I install the app, but don't konw how to use it. any one can help me?

Vanring
France
About 7 hours using the app
August 1, 2017

Just installed this. I can only imagine that it will build trust when someone comes in from a search as Mcafee are a trusted well known brand.

Realtime Security
United Kingdom
19 minutes using the app
May 28, 2023

I downloaded the app to test it but I don’t have the password . I am trying to get he email to restart my password but not email is sent . Please I need support asap . Thanks

ARCA
Canada
About 3 hours using the app
TrustedSite replied May 31, 2023

Thank you for your review. Someone from our support team should be reaching out to you shortly.

May 20, 2019

Unreliable! Installed and initially worked fine for a few hours and then stopped working, where if a customer was to click on the badge it would display "Certification Expired and is not currently McAfee SECURE certified". As a customer, I would immediately abandon a site that displays that above message than a site that simply didn't display the badge at all. I tried troubleshooting to no avail as the McAfee dashboard showed no issues. I would have liked for it to work, but it is what it is. Also, free plan only comes with the badge feature, with no option to adjust position and all other features are behind a paywall. So, would be hard to really ascertain all the benefits of this app through the free limitation.

The Black Seed Co
Australia
About 2 hours using the app
TrustedSite replied May 20, 2019

Thanks for the feedback and we're sorry to hear you had trouble with the app. It looks like you may have encountered this issue because of a billing error when upgrading to our Pro plan. A member of our Customer Care team will reach out to get this resolved for you.

Edited October 3, 2019

The Lazy Bum
I've ceated a TrustedSite account under the wrong email. Created a second TrustedSite account under a new email which is to be connected to my Shopify website. Requested assistant with Customer Support, chatted with Tina to deactivate ONE account (the first one). She deactivated BOTH. WHY??? I called customer support to help me re-activate the second account that I needed for my website. I was given the run-around and they could not understand what my issue was. TERRIBLE CUSTOMER SERVICE!

The Lazy Bum
United States
About 2 hours using the app
TrustedSite replied October 3, 2019

We sincerely apologize for the miscommunication and inconvenience. After investigating, it appears that we misinterpreted your request. Your account has been reactivated and it looks like you had a chance to access it. If you have any questions about your account, you can contact our Customer Care department directly at 1 (888) 415-5937. We're located in San Francisco, California and we're here between 8:30am and 5pm Pacific time. A Customer Care Representative will email you shortly to make sure you have everything you need.

August 15, 2016

For smaller stores, I could see this being a good start however after 500+ orders a month it gets expensive fast. For us, it would have been $399 a month which is not something we could afford.

Textualtees
United States
32 minutes using the app
Edited March 15, 2015

McAfee is a great security software however I'm not a fan of this app. I didn't like the outbound external links and the fact that it hides the site's chat box. Uninstalled.

EMFURN
Canada
18 minutes using the app
September 14, 2020

App doesn't work and all of their badges require an upgrade to a paid plan, except one. A complete ripoff and false advertising.

lawsuitforms.org
United States
14 minutes using the app
TrustedSite replied September 15, 2020

Thank you for your feedback. Someone from our Customer Care Team will be reaching out to you to help resolve this issue.

October 3, 2017

Yeah - this is the first Shopify app I have felt "deceived" by. You are expected to put in all the code yourself and there is not much direction of how to do so. Also, this is severely overpriced for what you get. Don't bother with installing it..it's a bait and switch app. Nothing is actually free

Air Plant Club
United States
14 minutes using the app