Reviews (776)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing customer trust and confidence, which boosts website credibility and potentially increases sales. They appreciate the variety of easy-to-install trust badges and certifications, along with features like daily malware scans and clear privacy policies. The customer service is also frequently commended for being professional and responsive, with support staff noted for their helpfulness and personalized service.

July 18, 2022

Ho appena iniziato ad usare la forma gratuita, mi sembra ottimale. Alcune difficoltà per convalidare il numero telefonico non ricevendo il codice, Riproverò, grazie

Gioielli Robur
Italy
24 days using the app
August 9, 2021

This app does nothing. My shop builder installed it and now i get tons of emails and the unsubscribe button does not work

FuzzyFour
United States
22 days using the app
November 8, 2019

i uninstalled this app about a month ago, i had the free version. i still get emails from them regarding analytics and impressions on my page when it comes to their badge. seems like their code is stuck in my shopify code or the developer hasn't fully uninstalled their app from my website. i already unsubscribed from their mailing list yet i still get emails from them.

ShopPricedToSell
United States
16 days using the app
Edited March 22, 2021

The badge appears really small and disapears. I did not enjoy not workin it our. I´d have liked to have it bigger in the left botton and not disapear like it it.

galeria011
Brazil
21 days using the app
February 16, 2017

very nice. Easy to use and brings confidence among customers.

Tista Fashion
India
16 days using the app
Edited November 19, 2018

Prices vary based on site traffic. Instead of $19 per month (annually) or even $25 per month, when the UPGRADE button is clicked, the fee is $49 per month (annually) or $65 monthly. With only 500 visits, the free version lasts me about a day. Not paying in excess of $600 per year. BBB Accreditation is better deal.

ClinicalPosters
United States
16 days using the app
March 17, 2017

I activated a 30 day trial, and got charged right the next day. I don't like their support as they never responded back to my emails. I do not recommend it for Shopify store owners.

Girly Sales
Serbia
12 days using the app
June 16, 2020

The support will be happy to help you with the most basic and simplest, anything outside of this this and there is silence if it's too technical. Until you pay the big bucks may then they may give you the support required. Even then I would be skeptical. Started off promising, ended up poor.

FTNUP
Australia
16 days using the app
June 8, 2020

Small badge ( I mean really really tiny badge ) that I reaally had to search to find it . How can you help me build trust when you are not even visible ( in case you are in the same situation as me .. right corner lol) . And also , now not even visible because I got more than 500 visits in one month .... I mean I understand the game that I should pay if I have a service but first nothing special with the free badge and now I am penalized because I am trying really hard to get visibility and nooo I should not received to keep your tiny badge. You can keep it lol

Quincytoldme
Canada
11 days using the app
TrustedSite replied June 8, 2020

Thank you for your feedback. The trustmark is meant to sit in the bottom right or left corner of your site, but should be very visible. It sounds like there may have been a sizing issue here. One of our Customer Care reps will be reaching out to help you resolve this problem.

Edited June 13, 2020

On est censés faire quoi avec seulement 500 visites dans le plan gratuit ?

Pour avoir eu le badge visible moins d’une demi journée sur mon site, je n’ai même pas eu le temps de constater si oui ou non mon taux de conversion augmentait.

De plus, les tarifs sont délirants et simplement inabordables.
J’ai du mal à comprendre sur quoi ils sont basés...

Nous recevons 25-30 000 visites par mois au minimum et au vu du prix pour ce quota de visites c’est sans nous.

Avant de vouloir truster des sites trustez l’application parce que ce type de pricing ça ne donne pas du tout confiance

PLOMOSTORE
France
9 days using the app
TrustedSite replied June 16, 2020

Thank you for your feedback. One of our Customer Care representatives will be reaching out to you shortly.