Reviews (725)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, noting its seamless integration with Shopify that simplifies managing product listings and sales channels. The customer support is highly regarded for being accessible and helpful. Merchants also report successful sales and increased visibility due to the app's effective product syncing and valuable advertising opportunities on major marketplaces.

June 8, 2024

It makes advertising a little more comprehensible.

Chaoticlife
Canada
About 2 months using the app
Microsoft replied June 10, 2024

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

April 24, 2024

I appreciate the ease of use and efficiency. Helps us small business owners thrive. It's great to have that support.

Home and Galaxy
United States
9 months using the app
Microsoft replied April 26, 2024

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

May 10, 2024

i gave 4 stars since it was easy to get in, not sure what im gonna axpect after

general store store
Canada
3 months using the app
Microsoft replied May 13, 2024

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

February 8, 2024

This sales channel is terrible. It consistently has problems. Right now, my account is suspended because I violated an egregious policy. This came as a total surprise because I haven't run any ad campaigns on this channel since last year. Moreover, the ad credits they provide always come with hidden stipulations that only the backoffice can see. Here's a tip: If you're trying to get ad credits, make sure to spend through your Expert account. I learned the hard way.

Tandem Hair Imperial
United States
9 months using the app
Microsoft replied February 12, 2024

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

May 6, 2024

returning customer, hope to see more sales conversions.

Ladey Bella Boutique Store
United States
Over 1 year using the app
Microsoft replied May 7, 2024

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

May 17, 2024

Good sales channel, check it out!

Lovey Dovey's
United States
3 months using the app
Microsoft replied May 20, 2024

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

March 21, 2024

it was very easy and convenient no hassle i would recommend microsoft to any one

triple up!
United States
6 months using the app
Microsoft replied March 25, 2024

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

January 9, 2024

Hello esteemed authorities,

I became a member of your platform not long ago. Shortly after, I received an email confirming my membership. Due to a busy period, it took me 2-3 days before I had the chance to explore and learn about your platform. When I logged in, I was shocked to find out that my membership had been banned simply because I joined your platform. I was greatly surprised and saddened by the closure of my account just because I signed up to advertise on Microsoft. I reached out to your employee, DONNA, through the support section. I've been trying to explain the situation to her for a week. I explained that I had only signed up, that my membership was approved initially, but then, without even using your platform, it was banned after 2-3 days. I provided all our company documents and other necessary information. However, this person named DONNA didn't read any of my messages; she didn't even see what I had written. All she did was send me standard automated emails. No matter what I did, I couldn't reach her or make her understand my problem. It seemed she was doing everything possible not to help but rather to cause more harm. This situation is distressing.

Until now, we've been officially conducting business in the US, selling products, obtaining approvals from Google and similar social networks, and getting approvals from US banks. But for some reason, we can't get approval from you. This is truly beyond belief. Your support team sends us standard emails without bothering to read our messages. I don't think Microsoft can be such a simple organization. I'm looking for someone who is an expert in this matter and can assist me. I hope this message reaches the right individuals, and my account, closed merely for signing up, is reopened.

Lady Ros
United States
2 months using the app
Microsoft replied January 10, 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

November 2, 2024

Easy and efficient!

Wantables
United States
11 minutes using the app
Microsoft replied November 4, 2024

Thank you for your positive review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need further assistance. We are always happy to help!

March 13, 2024

The customer service is way above competitors especially getting personal support from a real person

Global Scale Model Trucks & Parts ( GSMT )
United States
9 months using the app
Microsoft replied March 14, 2024

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.