Reviews (520)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to scale operations and enhance efficiency through seamless integration with major carriers like FedEx, UPS, and Australia Post. It supports complex shipping needs such as global shipping and custom declarations, and offers features like batch label printing and precise dimensional weight calculations. Merchants appreciate the user-friendly interface, straightforward setup, and exceptional customer support, noting the responsive and knowledgeable staff who provide personalized assistance via Zoom for setup and troubleshooting.

August 13, 2024

Very good app and excellent, prompt customer support. Highly recommended.

Houseofparts
Singapore
25 days using the app
PluginHive replied August 19, 2024

Thank you for your review! We’re happy to hear that our app is helping you efficiently ship your electrical components internationally with FedEx.

If you have any further needs or questions, please feel free to reach out.

September 27, 2024

Keerthi is an amazing person and was extremely helpful in setting up shipping methods for my shopify store. I highly recommend PluginHive Applications as they have thought of everything!

Australian Opal Cutters and Pearl Divers
Australia
About 1 hour using the app
PluginHive replied October 15, 2024

Thank you for your review! We're happy that we could help you automate shipping with Australia Post MyPost Business for your high-quality handcrafted Australian Opals, Black Opals, and Pearl Jewellery. We appreciate the recommendation!

If you have any more questions, feel free to reach out!

May 27, 2024

I've been using this app for well over two years now and am very satisfied. I use it for shipping globally on both Canada Post and UPS. There have been a few hiccups or bugs over time but have always been impressed that someone is there on the other end of a support request email, even in their early morning hours half a world away. Well done.

9point8
Canada
About 2 years using the app
PluginHive replied May 29, 2024

Glad to know the app simplifies domestic shipping using UPS Standard and international shipping using Canada Post Tracked Packet for your bike components.

July 25, 2024

Sibi was exceptional in assisting me with setting up my account. I am impressed with how easy this app is and how much time I am saving with the ability to batch print all my labels.

Savage Cadillac
United States
16 days using the app
PluginHive replied July 29, 2024

Thank you for your feedback! We’re glad Sibi helped with setting up your UPS and USPS (via EasyPost) accounts. It’s great to know that our app is easy to use and that you’re saving time with the ability to batch print all your UPS Ground labels for your U.S.-based car accessories store. If you need any further assistance, please don’t hesitate to reach out!

July 13, 2024

I can't say it is good or bad as I haven't had a chance to use it yet. But here is the problem I have been charged for it and I haven't even set it up yet. The free trial isn't a free trial if you haven't trial it. And it isn't free if you are billed for it.

Decking Supplies Online
Australia
16 days using the app
PluginHive replied July 29, 2024

Dear Decking Supplies Online Team,

I understand your concerns regarding the billing and the free trial period.

Shopify manages all billing and payments for the app, including the free trial, which is available for 14 days. The app was installed on your store on June 27th, 2024, and uninstalled on July 13th, 2024, which exceeds the free trial period.

As a gesture of goodwill, we are willing to process a refund as soon as we receive the amount from Shopify. We would appreciate another opportunity to demonstrate how our app can save you a lot of time.

Please let us know if you have any further questions or concerns.

Best regards,
Team PluginHive

August 23, 2024

Jätte bra service, tacksam för all hjälp!

ModernSweden
Sweden
7 months using the app
PluginHive replied September 2, 2024

Tack för din feedback! Vi är glada att höra att PostNord 1A
och PostNord My PackCollect-tjänster fungerade bra för din svenska smyckes- och modeaffär. Om du behöver ytterligare hjälp, hör gärna av dig. Vi är här för att hjälpa dig!

September 6, 2024

Touseef gave us very good service.

Vitchi Vilani
Norway
About 1 month using the app
PluginHive replied October 15, 2024

We're happy that the app simplified shipping for your fitness and gym wear using PostNord MyPack Home within Norway.

June 14, 2024

Very good help from Sibi. he showed me how to connect the app to my carrier very smoothly. even taught me new things. The app is very simple and easy to use. Once you connect it to the carrier account you almost never need to use the carriers app again. PH multicarrier have everything: strongly recommend.

P O W L O K
Sweden
3 months using the app
June 5, 2024

Managed to set up UPS connection flawlessly. We received great help from support. Great overall experience, would recommend 100%. Were not able to set up RoyalMail due to technical issues on their end with unavailable API but still received a thorough walkthrough on how to bridge this problem for our future reference. Thank you

Nae Aesthetics
United Kingdom
3 months using the app
November 4, 2024

Awesome support!

Havsglans
Sweden
3 days using the app
PluginHive replied November 5, 2024

Thank you for your feedback! If you have any further questions or need assistance, feel free to reach out!