Reviews (516)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its integration with major carriers like FedEx, UPS, and Australia Post, which ensures accurate shipping rates and supports global operations. It features a user-friendly interface with tools for generating shipping labels and custom declarations, and supports batch printing for efficiency. The app is noted for its stable performance across major web browsers. Exceptional customer service is also a highlight, with quick response times and proactive assistance available across different time zones, enhancing the shipping process for merchants.

July 30, 2024

This app is going to solve all of my shipping needs, and my support call for setup was AMAZING. Great support, great product!! I can' t wait to start shipping

Kristi Palmer
United States
5 days using the app
PluginHive replied August 2, 2024

Thank you for your feedback! It was nice talking to you and helping you set up USPS for domestic deliveries and DHL for international shipments, as well as assisting with packaging for your arts and paper prints business. If you need more help, just let us know. Happy shipping!

July 3, 2024

good help, good support on how to use tha app!

Bmw part specialist
Sweden
4 months using the app
PluginHive replied July 15, 2024

Glad to hear our app simplifies shipping for your Swedish BMW parts business and displays rates for both PostNord (domestic parcels) and DHL Freight (for larger parts), ensuring a smooth delivery experience.

July 12, 2024

great!

Galway Hooker Craft Brewery
Ireland
23 days using the app
July 13, 2024

I can't say it is good or bad as I haven't had a chance to use it yet. But here is the problem I have been charged for it and I haven't even set it up yet. The free trial isn't a free trial if you haven't trial it. And it isn't free if you are billed for it.

Decking Supplies Online
Australia
16 days using the app
PluginHive replied July 29, 2024

Dear Decking Supplies Online Team,

I understand your concerns regarding the billing and the free trial period.

Shopify manages all billing and payments for the app, including the free trial, which is available for 14 days. The app was installed on your store on June 27th, 2024, and uninstalled on July 13th, 2024, which exceeds the free trial period.

As a gesture of goodwill, we are willing to process a refund as soon as we receive the amount from Shopify. We would appreciate another opportunity to demonstrate how our app can save you a lot of time.

Please let us know if you have any further questions or concerns.

Best regards,
Team PluginHive

June 28, 2024

Great service and support from their team to understand the app

Algreen
Hong Kong SAR
3 months using the app
PluginHive replied July 15, 2024

Happy to know our application helps your Hong Kong based microalgae business handle domestic and international shipping with Hong Kong Post.

October 7, 2024

Great support!

Eden's Box
New Zealand
About 2 hours using the app
PluginHive replied November 4, 2024

We appreciate your feedback! We’re glad we could assist you in integrating your NZ Post account and displaying accurate NZ Post shipping rates for your vegetables and fruits store in New Zealand.

If you have any questions, feel free to reach out!

July 26, 2024

Just got the app, had a quick training with support. Looks like a very powerful app, well though out. Have to try it out still, but it's exactly what we were looking for - taking our product weights and sizes and choosing the appropriate box sizes and calculating shipping rates. Great customer support !

Shop Firwin
Canada
2 days using the app
PluginHive replied July 31, 2024

Thank you for your feedback! We’re happy to hear that our app is the right tool for your Canadian insulation products business, making it easy to manage product weights, box sizes, and UPS shipping rates for both domestic and international shipments. If you need any further assistance, please don’t hesitate to reach out!

September 27, 2024

Keerthi is an amazing person and was extremely helpful in setting up shipping methods for my shopify store. I highly recommend PluginHive Applications as they have thought of everything!

Australian Opal Cutters and Pearl Divers
Australia
About 1 hour using the app
PluginHive replied October 15, 2024

Thank you for your review! We're happy that we could help you automate shipping with Australia Post MyPost Business for your high-quality handcrafted Australian Opals, Black Opals, and Pearl Jewellery. We appreciate the recommendation!

If you have any more questions, feel free to reach out!

June 10, 2024

Sibi was extremely helpful! Easiest customer service I've ever experienced on Shopify :)

LU'U DAN
Canada
About 2 years using the app
August 16, 2024

super efficient and helpful call!

PropagationNation
United States
About 4 hours using the app
PluginHive replied August 22, 2024

Thanks for the feedback! We’re glad the call was super efficient and helpful.

If you need more support with UPS Ground or USPS Ground Advantage services, we’re always here to assist!