Overall rating Based on 260 reviews
Its really owsum app. Their support is amazing.
I enjoy using this app but the best thing hands down for me is the customer support that comes with it. Any time I need help with my store I feel confident that Webkul will be able to assist me and they have always been able to sort any issue.
Recently I was trying to figure out my returns process on my site and Nitika at Webkul gave me very clear instructive help to do so.
Couldn't recommend enough!
It sucks. It's so incredibly slow and confusing. Plenty of bugs. My vendors could not upload multiple images to products, only one or two and the rest just wouldn't take hold.
Customer service is not that great. I'm leaving for Bold.
I'm re-evaluating this APP. Comparing to what Marketplace BOLD offered. The past week was pretty rough but after my recent complains on the review Multi Vendor Marketplace send a more professional staff "Pratik Kumar" and he solved most of the issue in less than 30mins.
Comparing APP.. I like to use Shopify because in the long run for a staff like me.. Even company decided to fire you.. The company still under your partnership referral.
Multi Vendor plenty of features and functions but the company is all based about profits. Even to get a client website to look standardized or sync with theme will have to pay the extra customizing charges. Which are adding a few CSS and creating DIV. Add to that we are paying you monthly fee for using your APP. When i can go to https://multimerch.com/pricing/ and pay a fix amount for a cheaper cost.
Before you can even market your APP you're trying to rob your clients.. Good idea for marketing.. No wonder too many APP company out there never make it. Shopify is not some Envato, WP or Opencart platform.
Shopify is for you earn as a APP building for long term. Monthly getting paid consistantly. Not a one time off fee and it's over. Do you think charging your clients just to get the client page to sync with the theme is adviceable? This is where you lose out.. I rather go Multimerc or Marketplace since they do everything for me to even help me with sync the theme together. Why? Because they want me to be their client for many years to come.
I found my experience with the Multi Vendor Marketplace to be awful. Uploads are slow to take root, and the standards of customer service are utterly repulsive. Ater waiting for extended periods of time to receive assistance and sending multiple requests, I was met with inattentive and distracted replies. Moreover, I have fielded complaints from my vendors about having to go through a completely distinct website with a peculiar web address to manage their accounts. I strongly advise you switch to the Multi Seller Marketplace, or the Marketplace by Bold, both of which offer a far superior standard of service, as well as more intuitive structures for managing vendors.
For me, for its price... This is the best multi vendor app so far on Shopify. Not just the app. The support [ Nitika Srivastava.] has been amazing in their swift responses and help anytime they are needed. If you are looking to create a multivendor app. You just found it Get the App. - www.marjose.com
These guys offer excellent service and support. The app is very functional and intuitive, I recommend it extensively.
Hi all I am giving this review for the best help and response given by Nitika Srivastava.
Nitka is very friendly and helpful- responds very quickly. We can't wait to add this to our stores functionality!
Very good customer service. Nitika took the time to go through different poInts with us and guided us how to optimize the multi-vendor application.
We are looking forward to launching our platform very soon!
Thank you Nitika for your great customer service!!