Reviews (842)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, highlighting features like automated payouts, advanced inventory management, and customizable dashboards that boost efficiency and vendor satisfaction. Additional features such as real-time chat, bulk product edits, and API support streamline management and improve the shopping experience. The support team is praised for their responsiveness and effective live chat service, ensuring the app stays updated and relevant.

January 10, 2017

Awesome Customer service and easy to work with. Help me customize the app that fits my website www.octotreasures.com thank you

Octo Treasures
United States
3 months using the app
March 22, 2018

I TALKED WITH THEM ON SKYPE , THEY WAS REALLY NICE , AND IF ITS POSSIBLE I WILL GIVE 10 STARS FOR THE GIRL THAT TALKED WITH ME , REALLY HELPFUL , GREAT APP , GREAT SUPPORT , THERE IS ALWAYS UPDATES , GREAT IDEAS , THANKS

Tamytamy
Israel
3 months using the app
January 3, 2020

I need to know how to change the public url to my desired url?
please help me ASAP.
Need Urgent Help
Please contact me at debduttomajumdar@gmail.com

Indiabuyo
India
3 months using the app
Webkul Software Pvt Ltd replied January 3, 2020

Hi, Please check your emails as the support team is in constant touch with you, suggesting you how to do it.
Feel free to reply to the email, we will be happy to assist.

November 15, 2019

I am in the free trial phase, which normally when in I do not write a review, but the support has been amazing. They have answered all questions quickly and helped me out with the layout. The app seems to be exactly what we need with great flexibility to adapt to a range of uses. Lots of add ons as well to help scale. Highly recommend.

Ministry of Running
United Kingdom
3 months using the app
April 29, 2020

This app is fantastic. The seller portal they provide is impressive to all my sellers and their customer service are very accommodating! I could not ask for a better app to build my site around!

Space Foundry
United States
3 months using the app
Webkul Software Pvt Ltd replied May 1, 2020

Hi, Thank you for the review.
The team will be glad to know that the sellers are liking the portal. We are working on the app to make it more and more user friendly, with each passing day, thanks for the acknowledgement.
Happy Selling :)

March 22, 2018

Neha is amazing for the amount of work she does to provide support. Im still trying to get them to fix a very slow load time, otherwise, the app is pretty good.

Running Tap
United States
3 months using the app
May 30, 2018

The BEST app in terms of options, functionality and customer support. Less 24 hr turn around time for support and they are extremely helpful. They explain the basics of the store setup, adding product variants and even running custom SQL scripts.

Thesurvivaloutpost
United States
3 months using the app
September 14, 2017

The most comprehensive marketplace app I've come across. Its functionality is on a higher level than most big marketplaces who's names I cannot mention. I needed some customization done to the app which they did in record time and the customer support is absolutely outstanding. More than 150 emails sent between myself and Webkul and their responses is always very friendly and focused on answering my questions thoroughly. They even communicated with a 3rd party app developer on my behalf which is going beyond good support. I also believe that they offer different apps than the Multi vendor marketplace which I will check out at a later stage so have a look at webkul.com

Baby Dorie Store
South Africa
3 months using the app
Edited June 18, 2019

Short summary: Webkul provides the best way to create a highly scalablу and highly customizable multi-seller-multi-buyer portal with an unbelivably fantastic support team at a bargain price.

Detailed description: This is one stellar app with a support team you can only dream of. When you need to build fast a scalable website for many sellers and buyers this is a way to go on Shopify and I think on most other platforms. Tons of out of the box and paid addon features. Highly customizable. Basically, everything can be customized. If you want to change something in the system like how a certain feature looks or works, this can be changed by customer support team most of the time for free within a day or two and highly complicated customizations cost next to nothing with free lifetime support and maintenance. Lots of addon features are only available on Shopify, but some only available on other platforms. Given that Webkul already developed some add-ons for other platforms, they can bring them to Shopify fast and at a reasonable price. Great integrations with other apps like Weglot.

Warning: The system is very complex and given lots of integrations some things might not work or look as you expect out of the box, or some settings can be located in unexpected places, but just write to the support team and they will do everything needed to make the app work as you want it to work.

I am going to update this review and provide a link to the website once it is life.

Child Care Point
United States
3 months using the app
Edited August 25, 2015

Markeplace Vendor works but you need to add one absolute necessary app. You need to add a Live Chat feature on your store. I use Zopim Live Chat, along with Zendesk. Zendesk will capture the Zopim Live Chat, so you can review it later. They work perfect together.

Without Live Chat, it will be harder to convert your visitors to join your Marketplace. This is no fault of app creators. It's just that visitors will sit around reading about joining up. They won't do anything until you've had a Live Chat with them.

I've also added an instruction page on my store. You have to explain everything in simple terms so that visitors understand how it all works. Also, expect some of your sign-ups to create a new account; and then do nothing! So it may be a few days or weeks before your vendors actually upload anything and start to sell.

Once again, the Marketplace app does work. It will allow others to join your Shopify store. But a Live Chat like Zopim or Olark will work wonders. Also, consider using Zopim as they now have the mobile app for their live chat.

Again, this app is great for adding other vendors to your store.

Mtgtrader
Australia
3 months using the app