Reviews (777)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces. It's praised for its advanced inventory management, customizable settings, and easy integration with payment platforms like Stripe. Many appreciate its affordability, continuous development, and unique customization options. The customer support team is noted for being responsive and knowledgeable, providing immediate assistance via live chat. It's easy to set up and ideal for developing a robust marketplace with numerous vendors and products.
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Some miscommunication at the beginning but now I am receiving good support from Nitika.
The reviews must be fake. We used this app for a month, and never did I receive a message back from their support. I tweeted them, emailed them, called them, went on their skype support nearly every other day, and NEVER got a single response.
Hi, This is to express my deepest concern over the dissatisfied experience that you had with the Multivendor App.
As we could check you have contacted us almost 3 months back and we have responded for your queries then, refer : https://tinyurl.com/y3nkvhqx
Please respond to the support email sent now, so we can check the emails that you created, as we have not received any new email from your end.
Regards,
Team Webkul
I found my experience with the Multi Vendor Marketplace to be awful. Uploads are slow to take root, and the standards of customer service are utterly repulsive. Ater waiting for extended periods of time to receive assistance and sending multiple requests, I was met with inattentive and distracted replies. Moreover, I have fielded complaints from my vendors about having to go through a completely distinct website with a peculiar web address to manage their accounts. I strongly advise you switch to the Multi Seller Marketplace, or the Marketplace by Bold, both of which offer a far superior standard of service, as well as more intuitive structures for managing vendors.
After speaking with Ayushu everything he sorted out and was really great help. Also installed all the app plugin and made sure it worked and tested the app as well. Thank you
Hi, Please excuse for all the confusion.
Do get in touch with the support team, and they will clarify all your doubts.
I normally do not write reviews, especially bad reviews. The Multi-vendor app itself is not bad its pretty easy to use and all functions seem to work well. But the support is HORRIBLE i have tried contacting support through their Contact form inside their app about Urgent matters. I have a store doing big numbers and vendors doing big numbers. Some stuff was not working properly and i needed help with it and I've tried contacting them twice and still NOTHING back. I am thinking of switching apps. I purchased an add on as well and it is not working properly
After some initial hurdles in setting up the app, support (Priyanka) has helped me navigate and correct most of my issues related to the app and now I have only some programming issues to be fixed on the theme/ Shopify end. I do with the “make an offer” app would be more useful and able to be offer made, offer accepted, rejected or offer countered to make a true offer and acceptance solution but will just allow seller/ buyer to email until/ if programmed in such a manner.
Hey !! Thank You for taking out time to provide this amazing feedback. Please be informed that, Our team is in constant touch with you & assisting you in every possible manner. Hoping for a long-term business relationship with you :) - Team Webkul
I've been using this multi-vendor marketplace app by Webkul for a couple months now, ahead of my store launch in a few weeks. Everything the Shopify API permits, this app will do it. And every question I ask has an answer - and the team at Webkul is incredibly responsive and helpful. The only downside in my opinion is a UX that could be simplified and is a little overwhelming. But I trust the team at Webkul for their hard work to drop continuous upgrades, and I don't regret trusting them with such an important decision for my business, as this App will be powering all transactions and much more! to be continued!
All the best in your work guys, you are really doing an excellent job, super service and follow up, keep going well done
This app lacks several features that are really important for a successful marketplace to have. We tried requesting for adding the feature that we need but for just one feature we were asked to pay over $500 to develop it. Unfortunately, we will have to find another route.
Hi, Thanks for the review.
We would love to know all the "missing features" (according to you). Please list the same in the support ticket.
As every country , demography and industry needs different set of features for marketplace and from last 5 years we are working hard to add all the features .And now the app is really loaded with tons of features and definitely the best available in the market.
Regarding your current customization need , that required changes to be done in commission calculation algorithm and we need to be extra careful when ever we are doing any changes in Commission Algorithm as it may effect our other clients.
Still we quoted very genuine price for this.
Worst application I have ever used in my life. It isn’t intuitive, it isn’t user friendly, the customer service reps keep giving you pre-scripted responses as if you’re a moron and not worth their time.
Everything is complicated, what should be one click of the mouse instead required 75 steps.
And I mean EVERYTHING requires 75 steps. EVERYTHING
It’s as if they intentionally designed it to be complex.
Here’s the kicker. They take more time in responding to these reviews, then they do in actually helping people use their app.
You want to know why Steve Jobs was a genius? Because he took incredibly difficult things in the back end and made them so easy to use on the front end that a chimpanzee could literally do it.
That my friend, was a genius. Whoever started the Multi Vendor app, is no Steve Jobs.
I will literally throw a party tonight celebrating the fact that this app has been deleted from my website.
I feel like a new man, I feel like a weight has been lifted off my shoulders. I feel like I can actually start enjoying my life again.
Hi, Thank you for the review. Please excuse for the less satisfied experience that you have with the app.
As you have mentioned about the lengthy 75 step procedure, I think there is a confusion, as no process in the app needs 75 steps to be done. I would really like to help you understand the app better.
The Support is team is super responsive in helping you, as we can check from the support tickets since you were happy with it : http://prntscr.com/r6po48
We value the time of all our customers and this is why we try and respond back within 24 hours of time and the same was in your case too.
The Support is trying to reach you via ticket, please do respond so we can assist you.
Looking forward to serve you.