G | translate

I had some issues for my first steps. Lilit from the live tchat demonstrated an excellent customer service to solve my problem and offered extra help. I'm very satisfied .

I really have no idea how they get to 5 stars. The auto translation is convenient but then not everything can be translated. If you use other Shopify apps like a countdown timer or pop ups, they won't translate it. You can request their developer to program it for you, which is what I did. After 2,5 weeks, still not fixed. I gave up. I switched to langify which is a little more pricey but it gives me full control to do everything by myself, any single bit of the website can be translated. I cannot wait 3 weeks each time I change something on my website... Also the customer service seemed overwhelmed. I've even sent a PDF with screenshot to show what needs to be fixed and the customer service contact couldn't even tell me the status of it... she also didn't pass it over to the developer, so I was in touch with the developer and send it over again. Nobody tracked the progress on my issues but asked me to verify what was done, what wasnt and to tell them "to speed up the process". Is that customer "service" ?!

I really like this app, it's really helping me even that there are some big mistakes in translation - but nothing I can't change fast manually. They answered very fast on the chat support. (Thank you Ripa!)

I've been looking for a good translation app to use until we could get everything natively translated. Suzan in chat support was great! I asked for the dropdown to be moved to a different location than was given in the options. My choice wasn't ideal after it was moved, but she worked and worked and came up with a PERFECT solution! Support is very knowledgeable and works to make things better than imagined!

It literally ruined my entire code and showed: "translations missing" all over the website. It was hell. This during black friday. Their support team just asked me to uninstall the app, I told them it made things worse, that I reinstalled it to address this issue. But they ignored. Me. Stay away from this app.

The support technicality is great and good with their knowledge, of how to fix and meet solutions to the problems. Great help with Susanna and Arshak, I believe the manpower and amount of support are greatly needed to increase for more people to work, as I can see support hours are limited, and replies take some time, making progress and updates unavailable on some problems. Overall it is a good app and good support, small things can be improved.

Super App! Facile à utiliser! Super service client avec Borya en cas de problème. Great App easy to use! with excellent customer service with Borya. Thank you soo much!!! La cerise sur le cadeau c'est gratuit!!!!

Don't USE THIS cause it will alter your SEO by desindexing many pages on your website. They don't tell you and your search console will show you the BIG PROBLEM OF THIS APP. THANKS FOR MAKING ME LOOSING MONEY AND TIME.

Update: No it's not, i got the answer from your own team by mail so don't say false informations. Thanks

sergey is the best, lot of support and reactivity, good effort problem solve under 5 minutes +++++++++

ok app but difficult to set up and their live chat is not always avail which is red weird. if someone dies not respond i will not be using. its confusing