netParcel , 281 reviews

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, competitive shipping rates, and variety of carrier options, including international. It integrates smoothly with Shopify, auto-filling addresses for easy shipping. The app is commended for its efficient customer service and return label management. Merchants value the diverse delivery options, simple shipment tracking, and expense report reviews. Features like rate comparison and automatic order fulfillment after label purchase are also highlighted, leading to significant savings on shipping costs for some merchants.

January 24, 2018

There is no better shipping app than netParcel. I was struggling with shipping rate in Canada, but netParcel has helped us to deliver packages in a good price. It is really easy to quickly check up the rate and just import the order!! Love it! I will continue using this app for shipping in my store

A Z Design Studio
Canada
14 days using the app
October 27, 2015

Love netParcel! Wish I had discovered it sooner! I was using Canada Post thinking this would give me the best rates but was very surprised that with netParcel the rates were better in most cases (or at least the same) and I no longer have to make trips to the post office to drop off my parcels!! I also like how I can download the customer information, saves time (and possible typing errors).
Highly recommend netParcel.

Pumpkin Pie Kids
Canada
14 days using the app
March 25, 2021

Very good shipping rates and excellent customer service. Had an issue setting it up and they resolved it right away.

My Pizza Steel
Canada
14 days using the app
April 4, 2017

Shipping in Canada is expensive and NetParcel had allowed me to be competitive in offering free shipping to my customers.

Watershednaturals
Canada
13 days using the app
May 1, 2018

NetParcel has drastically reduced our shipping costs and made it much easier to get quotes. I wish we had started using it years ago for our brick and mortar location and our online store.

Rockyford Steel
Canada
12 days using the app
January 8, 2018

Application is very useful for my business. I don't really have the time to set up and negotiate rates as a sole proprietor in a busy line of work. Netparcel takes the guess work out of rates and allows me to bill my customers at a fair and competitive rate.

Hunger Work Studio
United States
12 days using the app
July 12, 2016

Very good app. Began using it when Canada Post threatened to go on strike. Works well. Some small, minor glitches but this app really saved us when we couldn't ship with Canada Post. We have continued to use it post strike as it gives us additional options for shipping for our customers at great rates, rates we'd never be able to get on our own without netParcel. Customer service is very good, got back to me quickly. Looking forward to seeing how they continue to develop this app. Will definitely continue to use.

Bee Pollen Buzz
Canada
9 months using the app
Edited January 16, 2018

I really do love this app. Quick and easy to use, and they beat my negotiated UPS rates. I didn't give it 5 stars, because I need to use their website, to produce postage. There may be a way to have it integrated into my store, but I believe I'd need to either have the $300/month plan, or pay $20 ala-carte.

I'll probably end up doing that....as $20 is saved, in no time.

Oh, and by the way, I'm a USA shipper.
----------------------
Well, after a month of shipping, here's what I can tell you.
The rate quoted, will not be the rate you pay, 90% of the time.
I'm so sick of these surcharges.
$3.85 for residential delivery
$1 for fuel
$3.25 for Extended Area surcharge

These additional fees are never quoted, until you get your bill.
Fedex does this, and UPS does this. In my book, it's "bait and switch".
The post office doesn't back-load these fees, so these guys don't need to either....but they do.

So, until Fedex and UPS drop these extra fees, I'll stick with USPS, where I can see what I get.

Oh, by the way, when you purchase postage via Amazon, and you select UPS or Fedex, what you see, is what you pay. Amazon demanded that there be no extra surcharges, when they negotiated their contract with Fedex/UPS.

I'll leave my star rating at 4, because I think netParcel is simply a vendor for Fedex, so it's probably not their fault.

Woodchucks Wood
United States
9 months using the app
January 8, 2018

Great app so far - Once you are verified it is easy to use and my shipping label printer was already integrated, I didn't have to set it up separately.

Mac Vapes
Canada
11 days using the app
January 9, 2018

So far so great!! Huge savings and excellent customer service. They helped me set up my account and start using their service immediately after downloading the app. Savings are instant and it’s super easy.

Seth Taylor Coffee By Design
Canada
11 days using the app