netParcel , 281 reviews

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, competitive shipping rates, and variety of carrier options, including international. It integrates smoothly with Shopify, auto-filling addresses for easy shipping. The app is commended for its efficient customer service and return label management. Merchants value the diverse delivery options, simple shipment tracking, and expense report reviews. Features like rate comparison and automatic order fulfillment after label purchase are also highlighted, leading to significant savings on shipping costs for some merchants.

June 28, 2017

Very easy use, My shipping cost has lowered by 70% and customer service was excellent! Cheaper then going directly to some of the shipping sites.

The G Factor
United States
8 months using the app
January 19, 2017

I have been using netParcel once a day or so for the last week, I like the lower rates that I get from DHL to Europe.
Their customer service is great, fast and quality service.
I hope they can soon connect the app to Etsy platform that would be awesome.

keep on growing

Frenzy Flare
United States
10 days using the app
July 12, 2016

Just started using netParcel and am pretty happy with how easy it is to use. Integrates well with Shopify! Use Canada Post but with the impeding strike, looking for an alternative. Works great!

Started using netParcel for wholesale shipping as rates were better than I could negotiate myself. Definitely recommend!

Vancouver Candle Company
Canada
10 days using the app
Edited September 7, 2016

SECOND UPDATE - we had been using this plug in for months with spotty success. We weren't paying for this app, it is free with the expectation that you use them for your shipping provider. After our last round of issues, everything was working ok and we were in talks to move all of our online shipping for the US and Canada to netParcel. Over the Labor Day holiday weekend, the plug in stopped working and we were not notified by netParcel at all. Big weekend for our sales and we couldn't fill a single order. Once again, their customer/technical support person, Suhayl, was rude and unhelpful not only to me but also to our Director of Outdoor. We have been trying to get set up with them to do ALL of our shipping in the US and Canada for our online orders but the level of customer service and treatment of us as potential business partner has led us to delete the app and move our business elsewhere.

UPDATE to my first review of this app - they have gone above and beyond to fix our technical issues with our store and their app. We hope to be able to fix the last issue we are having (displaying transit estimates but they don't have control of that, it's the API) so that we can keep them as our shipping app.

We have had nothing but issues with their plug in not showing rates for our customers. First they told us it was a server problem on their end, that it would be fixed the next day. That they would send us a report of all the people that didn't receive rates. And we heard nothing and we're still having this problem. Now it's Shopify's fault and nothing they can do. Their customer service and technical support has completely blown us off after countless phone calls and unanswered emails to their support address. This has cost us numerous sales in the short time that we've had our site integrated with their service and I would NOT recommend using them for your store.

Eldo 3
United States
8 months using the app
July 30, 2019

My customers do a lot of custom work and typically need stock at the last minute. It is a great feature for customers to be able to see real-time quotes and choose their shipping carrier of choice. For me, I love the ability to import an order saving time in generating a shipping label. One thing I would see as a nice feature would be to allow customers to also choose options like signature required and residential as these can (for some carriers) increase the cost at the time that the label is generated and not accounted for when the customer receives a quote.

Beyond Craft Vinyl
Canada
6 months using the app
July 11, 2016

It's easy to import orders from Shopify, although it's only one at a time. It would be nice to see an option to import the entire order list and avoid the toggle back and forth while shipping. Shipping rates are competitive, particularly as you get into more expedited services.

Mcnelly Pickups
Canada
7 days using the app
November 16, 2019

Netparcel is great but I can't seem to figure out how to integrate it with my store. Wish it was easier to use.

Glazd.
Canada
7 months using the app
November 25, 2019

i have used this app because i have a drop shipping point. Netparcel has been great for my shipping needs and i was able to use whatever shipper i wished through the netparcel app.

hutsiestoolsales
Canada
4 months using the app
July 10, 2016

Simple, easy to use. Customer info is carried over from Shopify by entering the order number. A few clicks and you can see all the rates by the supported carriers. I can confidently recommend this service to anyone looking for an alternative to Canada Post, or to offer customers "to their door service" when Canada Post only delivers to their mail box.

Fleetwood Digital
Canada
3 months using the app
September 14, 2018

Perfect app for saving on shipping. We ship a lot through Fedex and they would not negotiate lower rates. Net Parcel has helped save us a ton on 2-day and overnight packages.

Bel Viaggio Designs, LLC
United States
3 days using the app