Overall rating Based on 66 reviews
Better Body Co.
NoFraud is excellent at precisely identifying and rejecting the fraudulent orders. On top of that, staff members reply to enquiries very promptly.
Shoutout to Shoshanah, who takes initiative to fix loopholes and being very resourceful when liaising with other app providers.
Most importantly, the app has greatly reduced our chargeback rates.
This solution has worked perfectly for us. Our category (electronics) has a high risk of fraud and NoFraud's system consistently delivers accurate order ratings and recommendations. If there's ever a question on a given order their support team is available and quickly returns our messages. Would definitely recommend
So far so good. We haven't had any fraud get by us since we installed the app and started working with the team. We had a lot of fraud before that, which when we tried to handle on our own, even with all the free Paypal and other filters, still resulted in fair sized losses every month . They are very responsive and do their job well. Plus this option is a good deal less expensive than some of the alternatives.
Revelation Health LLC
Prior to installing and using NoFraud, we were getting hit with a lot of chargebacks due to fraudulent orders being processed. Since utilizing NoFraud, we have not received any further chargebacks. Their CS team is amazing to work with as well! Highly recommend!
This app changed everything for us. We used to be fraught with fraud, getting chargebacks left and right, but since we started working with the NoFraud team, we've yet to encounter one, while accepting MORE orders. They accept orders other apps would've failed, knowing how better to research the customer and ascertain if they're fraudulent or not. They've saved us a ton of money, they're very competitively-priced within the industry, and by far and away the best fraud protection service out there. Don't think twice.
Incredible app and amazing team to work with. They pass a lot of orders that Shopify would've failed, having better knowledge and research regarding those customers, yet we haven't had ONE chargeback yet. They know exactly what they're doing. I once questioned one of their choices but they explained to me everything that's going on behind the scenes and why they passed a certain customer. He turned out to be one of my best customers, ordering over $1,000 worth of product over the past year and most definitely not fraud--he's now fully green-lighted by Shopify as well. Had his first order not gone through, he'd have gone elsewhere. Highly recommend over any other app, including Shopify Fraud.
We've been using Nofraud for over a year, we cannot trust shopify fraud prevention but noFraud offers a much higher level of sophistication, well worth it!
Shoshanah is the best at No Fraud their software has drastically helped improve our store security and gave us a peace of mind with each order would recommend with high and medium volume sellers !!!
Standard & Strange
I've tried other similar apps, but NoFraud is my favorite. It's very easy to use.
Very rarely do we get a false positive (where an order is real/no fake, and transaction identified as potentially fraudulent and needs add'l info from customer). But so far my favorite feature is the ability to white-list known repeat customers, reducing fees we pay.
We have used several other fraud analysis tools but this is the only one that has allowed us to be completely hands off. Saves us a lot of time! They were very helpful in the set up and continue to offer help when questions arise.