Reviews (181)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts sales. The responsive support team is frequently praised for their quick and helpful service. The app features a user-friendly interface, manual review options, and chargeback protection, enhancing security and operational efficiency. Its seamless integration with platforms like Shopify and real-time transaction scanning are also valued for improving business growth and ...

January 27, 2025

I find the App is to sensitive and cancelling genuine orders. Its probably costing me more in lost / cancelled orders that fraud orders. I wait to see what NF have to say about my issues.

UK Race Support
United Kingdom
Over 7 years using the app
NoFraud, LLC replied January 30, 2025

Hi Simon,

Thank you for sharing your concerns; we understand how frustrating it can be when legitimate orders are declined. Any time NoFraud cancels an order due to risk ...

January 4, 2025

Shocking support and they cancel for no reason useless app do not use very dissapointed stay away other apps so much better

Cali Tiger
Australia
Almost 5 years using the app
NoFraud, LLC replied January 7, 2025

Hi Sam,

Thank you for sharing your concerns; we apologize for any confusion and the frustration caused. There are a few points for clarification that are important.

Any time ...

December 5, 2024

We sell high ticket jewelry items and we are impressed with NoFraud's professionalism and follow-through. When we need their assistance to follow-up on a potential fraudulent order with a customer purchase they are there to assist (and fast)! Extremely happy with NoFraud and recommend them highly!

Ben Garelick
United States
Almost 2 years using the app
November 20, 2024

Hands down the best fraud detection software that I've tried. They have saved me from the chargebacks that I was getting before. NoFraud is the most accurate app that I've used to date. The customer support is second to none, they are quick to respond and extremely helpful.

LS Lighting LLC
United States
4 months using the app
Edited December 6, 2024

Good

Karla's Neopoints Shop
Canada
About 2 months using the app
NoFraud, LLC replied December 5, 2024

Hi Karla,

Aaron, Head of Customer Success here at NoFraud, tried giving you a call earlier to apologize on behalf of our team for a billing oversight, but it seems the number ...

August 17, 2024

Without doubt the most valuable app we have installed. But beyond that is the support! Victor and his team have found custom solutions for us for three major issues we faced that are not directly related to fraud. For example blocking PO's boxes and more. They have earned out custom for years to come. End of story.

LeanBody.com
United States
Almost 2 years using the app
July 11, 2024

NoFraud has been an absolute lifesaver for our online store. This robust fraud prevention solution has significantly enhanced our peace of mind while allowing us to confidently accept more orders.

What we love:

Advanced fraud detection: NoFraud's AI-powered system excels at identifying potential fraudulent transactions, saving us countless hours and preventing significant losses.

User-friendly ...

Milano Collection Wigs
United States
Over 2 years using the app
July 9, 2024

I've been using NoFraud for several years now. I've tried a few solutions and NoFraud is far superior to what is out there: they are the most accurate, reasonably priced and their support is fantastic. If you have any questions you can speak directly to a fraud analyst, which is a huge differentiator. 5 stars all around.

Lexmod
United States
About 3 years using the app
August 18, 2024

Definitely has been a big help with chargebacks. We were fighting a lot of failing chargebacks because the native defenses in Shopify weren't enough.

Rescue
United States
10 months using the app
July 9, 2024

We switched over to no fraud a few months back. Since then we've seen a significant reduction in chargebacks as well as a boost in the number of orders being passed through. We're very happy with the product and the customer service that we've received!

SOLE FITNESS
United States
8 months using the app