Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts sales. The responsive support team is frequently praised for their quick and helpful service. The app features a user-friendly interface, manual review options, and chargeback protection, enhancing security and operational efficiency. Its seamless integration with platforms like Shopify and real-time transaction scanning are also valued for improving business growth and customer satisfaction.
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I have been using NoFraud for over a year on another platform and now that we are moving to Shopify, I am making sure we use it here as well. We used to research suspected fraud orders manually which is very time consuming and a bit risky. NoFraud does all that for us quickly and with a high acceptance rate (higher than other services we've tried). Customer service is always very responive as well. Finally, if you do a chargeback on an order they approve, they fight it for you and cover it! This app genuinely saves you time and money. Must have!
I've been with NoFraud for 8+ years and had excellent results. Not one chargeback the entire time with them. It also has helped me save sales that I might have cancelled because it was unclear if it was a safe transaction so it pays for it's self. I recently move to Shopify and the fraud alerts have been helpful but not as thorough as with No Fraud. The 2 working together is the ideal combination.
will file a complaint to the Fair Trading
Thank you for taking the time to leave a review. We always aim for a higher rating and are sorry to see that your experience did not meet expectations.
We've been actively working with your team to address various concerns, and we were quite surprised to see this review. As we continue with the off-boarding process, per your request, our goal remains to ensure that all aspects of our work together leave you feeling supported and satisfied in this transition.
Our Head of Customer Success would appreciate the opportunity to discuss what may have soured our relationship and explore any areas where we could have better supported you.
Your feedback is crucial to us as we strive to improve how we deliver for merchants like you.
Please feel free to reach out us at CustomerSuccess@NoFraud.com. We are eager to have a conversation and work toward hopefully leaving you with a 5-star feeling!
NoFraud was a lifesaver helped save our team countless of hours of monitoring orders and fighting with credit card processors. Now we have a piece of mind.
NoFraud is such a good app to have on your store especially if you’re a first time business owner. Within the first few weeks of installation, I was alerted about a fraudulent order and I solved the situation immediately thanks to NoFraud. definitely would recommend.
NoFraud has saved us from over 100k In Fraudulent orders and has allowed our entire team to work on more urgent tasks. They are a rock and roll squad and there sales and support team respond very quickly to all my concerns. I recommend them to anyone with fraud orders coming into there system even just as our insurance policy they beat the pricing we have gotten from other vendors of there type.
This app is a must! They have the best customer support, and their app really works! They even do reviews by phone on medium risk orders, in order not to just discard an order that could be legit.
Don't waste your time and money on a different app. This app is amazing and well priced!
Running a business online in 2023, you need to protect yourself with NoFraud. With fraudulent orders becoming a common occurrence, every website needs to be protected. You won't be disappointed with NoFraud and their amazing team.
Prior to installing and using NoFraud, we were getting hit with a lot of chargebacks due to fraudulent orders being processed. Since utilizing NoFraud, we have not received any further chargebacks. Their CS team is amazing to work with as well! Highly recommend!
NoFraud is an exceptional service for our business. On one hand, their set-it-and-forget-it model is absolutely perfect for our day to day business and their ROI is clear. For the bulk of fraud, we're covered.
But what makes NoFraud special is their human touch. It sets them apart from almost ever other service we use: if we're see anything weird, there is a person we can reach out to. They've helped us hone our returns policy to fight returns fraud; they've helped us identify strange payment patterns; and their algorithm is fast enough to not impact conversion rate. I can't imagine running a Shopify site without NoFraud.