Great app and even better support.
As a merchant in a high risk category, we're always on the look out for fraud. Nofraud has taken all the stress out of this, and the speed and response of their app is super fast, and has changed the way we handle fraud on our site for the better!
The service from the guys that run this company are awesome, fast and really understanding. Definitely recommend!
Pro Cabinet Supply
** Please note this is an update to my original 1 star review. You can find original review below. Our transaction amount concerns were addressed after discussing with the company. **
We have only had NoFraud active for a few weeks and I already see how its tools to help detect fraud give you as the merchant more piece of mind doing business on the internet. We had a transaction of around $2k that needed to be reviewed which they handled completely for us. It felt great knowing the customer was contacted and verified before we had that dollar amount placed in a box and sent to a stranger. We've been burned in the past and love that we can breath easier for a small percentage of our sales. Definitely worth it.
- Pro Team
Pro Cabinet Supply, Inc.
--------------------- ORIGINAL REVIEW --------------------------
** I would like to start by saying our business deals with large transactions on a regular basis each month, and presented this information immediately upon speaking to the sales team **
We are not satisfied at all with how the sales process was presented. We spent time and effort thinking this could be a good app, and dealt directly with the sales team for a few meetings.
Once we thought all was well and we were going to proceed due to the benefits of using the app and pricing that worked in line with the insurance we THOUGHT we would be receving, we were presented one caveat that was never shared...... there is a cap on the chargeback limit.
We deal with +$2000 transactions at least 4 times a month, and after being informed we would spend over $250 a month for chargeback coverage, we were told we only could be covered for $700 per chargeback. They also stated that "5 transactions out of 100,000 get through the fraud detection" meaning very low risk on their side. So let's do the math..... I am on average going to spend with this company $3000 a year, and MAYBE a chargeback occurs during the year, but will only cover $700? What kind of joke is that? Why would we ever spend that kind of money if we were not protected completely? That is the whole point of insurance!
Maybe this app can work for companies that deal with less than $1000 transactions, but the whole point in our eyes of using something like this is to not worry about THE LARGE TRANSACTIONS. Completely asinine for us.
- Pro Team
Pro Cabinet Supply, Inc.
Thank you for your feedback.
NoFraud employs a maximum reimbursement per transaction for some businesses, depending on the length of time they are in business, monthly purchase volume and industry. Any increase in that maximum can be worked out with the sales rep once provided with a little more information from your team.
As mentioned on our follow up call, we are happy to increase the maximum for your business based on specific criteria your shared.
AmFed Coin& Bullion
Amazingly powerful app and great support team. An inexpensive way to secure your site! We love working with them.....and No Fraud actively works alongside companies for maximum effect on both current and potential future fraud activity.
We recently have a lot fraud buyers. NoFraud helps us on preventing these fraud from affecting business. We love the APP!
Digital Supply USA
I ran Signifyd and NoFraud at the same time. My approval rate with Signifyd (Revenue) was 90.91%. The approval rate (Revenue) with NoFraud - 97.2%. Switching to NoFraud is a no-brainer.
Better Body Co.
NoFraud is excellent at precisely identifying and rejecting the fraudulent orders. On top of that, staff members reply to enquiries very promptly.
Shoutout to Shoshanah, who takes initiative to fix loopholes and being very resourceful when liaising with other app providers.
Most importantly, the app has greatly reduced our chargeback rates.
This solution has worked perfectly for us. Our category (electronics) has a high risk of fraud and NoFraud's system consistently delivers accurate order ratings and recommendations. If there's ever a question on a given order their support team is available and quickly returns our messages. Would definitely recommend
So far so good. We haven't had any fraud get by us since we installed the app and started working with the team. We had a lot of fraud before that, which when we tried to handle on our own, even with all the free Paypal and other filters, still resulted in fair sized losses every month . They are very responsive and do their job well. Plus this option is a good deal less expensive than some of the alternatives.
Revelation Health LLC
Prior to installing and using NoFraud, we were getting hit with a lot of chargebacks due to fraudulent orders being processed. Since utilizing NoFraud, we have not received any further chargebacks. Their CS team is amazing to work with as well! Highly recommend!