This is a very bad app. Installing this app makes your website very slow. We have uninstalled this app, yet a lot of its code is present in our theme which has not been deleted. We had emailed him for this but we have not received any reply. VERY VERY VERY BAD!!
Thank you for your review.
We'd like to address all three of your concerns:
1. Site Speed: NoFraud audits the effect of its app on site speed at least weekly. Our latest audit revealed that it takes an average of 40 milliseconds (that is 0.04 seconds) to load our JS script, and that is while other parts of your site are loading at the same time. Meaning, NoFraud does not add a noticeable effect on site loading time. We have had the rare occurrence of a JS script conflict, which was quickly and easily resolved when the customer reached out to our support team. We have not received any support tickets from you while the app was installed.
2. Leftover code: The only code NoFraud installs on your site is a JS script, which is removed when you uninstall the app. We confirmed by looking at the source code of your site - the NoFraud JS Script is no longer there. You had communicated with a team member this afternoon, asking for the NoFraud notes to be removed from your order history, as you thought those notes can potentially slow your site down. When an app is installed, Shopify does not remove any notes in the orders page, as they may be needed for future reference. Your Shopify interface and website are two different websites and notes on a Shopify order will not impact your website's site speed.
3. Support: Our support team is quick to respond to customer inquiries, as evidenced in the other reviews from existing customers. You had reached out to NoFraud via Shopify support Saturday afternoon and left this review Sunday morning. All requests via our helpdesk are answered immediately during business hours. On weekends, any urgent helpdesk ticket is routed to support for immediate resolution. There is no escalation option when you email NoFraud via Shopify. We reached out Sunday evening, asking for more information so we can troubleshoot on your behalf.
NoFraud is committed to helping every customer quickly and would have been happy to resolve your issue while the app was installed, when communicating via the right channels for an immediate resolution.
Vermont Smoke & Cure
I used the app to make sure we weren't being scammed out of revenue.
Made it easier to track down and prevent fraudulent purchases.
By the end of 2019 we were getting a huge spike of dodgy orders, and we didn't know what to do with them. Luckily I found NoFraud in the Shopify App store with 4.9 stars and many reviews - and as I write this, they are completely true. Recommended!
NoFraud has been integral to identifying and blocking fraudulent purchases on our webstore. I highly recommend it.
Remixyakickz One Stop Custom Shop
I used it during trial period but as a small business owner I didnt qualify for their chargeback protection so I did not continue with them.
Thank you for your review.
NoFraud will screen transactions for businesses of any size. We are happy to continue screening your orders for fraud until your business meets our chargeback reimbursement revenue threshold.
We had a big problem with fradulent transactions and not enough resources to monitor that daily. This app was a life saver to our business but automating that process and at the same time helped us bring in more money as well.
Great app and even better support.
As a merchant in a high risk category, we're always on the look out for fraud. Nofraud has taken all the stress out of this, and the speed and response of their app is super fast, and has changed the way we handle fraud on our site for the better!
The service from the guys that run this company are awesome, fast and really understanding. Definitely recommend!
Pro Cabinet Supply
** Please note this is an update to my original 1 star review. You can find original review below. Our transaction amount concerns were addressed after discussing with the company. **
We have only had NoFraud active for a few weeks and I already see how its tools to help detect fraud give you as the merchant more piece of mind doing business on the internet. We had a transaction of around $2k that needed to be reviewed which they handled completely for us. It felt great knowing the customer was contacted and verified before we had that dollar amount placed in a box and sent to a stranger. We've been burned in the past and love that we can breath easier for a small percentage of our sales. Definitely worth it.
- Pro Team
Pro Cabinet Supply, Inc.
--------------------- ORIGINAL REVIEW --------------------------
** I would like to start by saying our business deals with large transactions on a regular basis each month, and presented this information immediately upon speaking to the sales team **
We are not satisfied at all with how the sales process was presented. We spent time and effort thinking this could be a good app, and dealt directly with the sales team for a few meetings.
Once we thought all was well and we were going to proceed due to the benefits of using the app and pricing that worked in line with the insurance we THOUGHT we would be receving, we were presented one caveat that was never shared...... there is a cap on the chargeback limit.
We deal with +$2000 transactions at least 4 times a month, and after being informed we would spend over $250 a month for chargeback coverage, we were told we only could be covered for $700 per chargeback. They also stated that "5 transactions out of 100,000 get through the fraud detection" meaning very low risk on their side. So let's do the math..... I am on average going to spend with this company $3000 a year, and MAYBE a chargeback occurs during the year, but will only cover $700? What kind of joke is that? Why would we ever spend that kind of money if we were not protected completely? That is the whole point of insurance!
Maybe this app can work for companies that deal with less than $1000 transactions, but the whole point in our eyes of using something like this is to not worry about THE LARGE TRANSACTIONS. Completely asinine for us.
- Pro Team
Pro Cabinet Supply, Inc.
Thank you for your feedback.
NoFraud employs a maximum reimbursement per transaction for some businesses, depending on the length of time they are in business, monthly purchase volume and industry. Any increase in that maximum can be worked out with the sales rep once provided with a little more information from your team.
As mentioned on our follow up call, we are happy to increase the maximum for your business based on specific criteria your shared.
AmFed Coin& Bullion
Amazingly powerful app and great support team. An inexpensive way to secure your site! We love working with them.....and No Fraud actively works alongside companies for maximum effect on both current and potential future fraud activity.