This app changed everything for us. We used to be fraught with fraud, getting chargebacks left and right, but since we started working with the NoFraud team, we've yet to encounter one, while accepting MORE orders. They accept orders other apps would've failed, knowing how better to research the customer and ascertain if they're fraudulent or not. They've saved us a ton of money, they're very competitively-priced within the industry, and by far and away the best fraud protection service out there. Don't think twice.
Incredible app and amazing team to work with. They pass a lot of orders that Shopify would've failed, having better knowledge and research regarding those customers, yet we haven't had ONE chargeback yet. They know exactly what they're doing. I once questioned one of their choices but they explained to me everything that's going on behind the scenes and why they passed a certain customer. He turned out to be one of my best customers, ordering over $1,000 worth of product over the past year and most definitely not fraud--he's now fully green-lighted by Shopify as well. Had his first order not gone through, he'd have gone elsewhere. Highly recommend over any other app, including Shopify Fraud.
We've been using Nofraud for over a year, we cannot trust shopify fraud prevention but noFraud offers a much higher level of sophistication, well worth it!
Shoshanah is the best at No Fraud their software has drastically helped improve our store security and gave us a peace of mind with each order would recommend with high and medium volume sellers !!!
Standard & Strange
I've tried other similar apps, but NoFraud is my favorite. It's very easy to use.
Very rarely do we get a false positive (where an order is real/no fake, and transaction identified as potentially fraudulent and needs add'l info from customer). But so far my favorite feature is the ability to white-list known repeat customers, reducing fees we pay.
We have used several other fraud analysis tools but this is the only one that has allowed us to be completely hands off. Saves us a lot of time! They were very helpful in the set up and continue to offer help when questions arise.
Time Machine Plus
Great app, superb service. You need this app to help fight against sleazy scammers taking your money. Thanks NoFraud!
My company has been using NoFraud for several years and on multiple eCommerce platforms now, and the first thing that really stands out to me about this service is their excellent customer service.
They have always responded quickly to support tickets and questions about their service, and their customer service reps are friendly and knowledgable. They have really nailed the customer experience.
do not use this company. took $550 from my account out of the blue. even if you get hit with a fraud case and win all they do is give you credit for service. which means you still take on all the risk. this company should change name to BigFraud. you have no control over what orders you want or dont want protection. so that means you will pay extra for paypal for no reason. customer service is a joke, 1 person show named tracy.
Thank you for your review. As part of its service NoFraud will reimburse its customers for fraudulent chargebacks and dispute them on our customers' behalf. When NoFraud wins a chargeback on its customers' behalf, that reimbursement is reversed, which is why you were billed $550 as there was no financial loss. Reimbursements are provided in the form of credit, ACH or check. To exclude Paypal orders from NoFraud screening, a customer can exclude those transactions from screening within the NoFraud portal.
Platinum Nutrition & Supplements
Great app, helps us to avoid fraudulent transactions on our online platform. Using it for almost 2 years. Highly recommended.