Reviews (131)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant reduction in fraud and chargebacks, with some experiencing no fraud losses using this AI-powered technology. They praise its accuracy in detecting fraud, user-friendly interface, and responsive support team. The app offers chargeback protection and customizable fraud detection settings, enhancing security and boosting sales by accurately approving legitimate orders. Merchants also value the manual review option and easy setup process.

January 10, 2020

NoFraud has been integral to identifying and blocking fraudulent purchases on our webstore. I highly recommend it.

Stonemaier Games
United States
About 2 months using the app
March 16, 2022

One of the best decisions to switch from Signifyd over to NoFraud! The team have made the transition seamless, everyone is so friendly and easy to work with and the software itself has completely taken fraud analysis out of our hands to allow us to focus more on the business with tools such as contacting the customer on our behalf and chargeback management. Highly recommended overall to use NoFraud if you're looking to streamline the fraud analysis for your ecommerce store!

Gariz
Australia
About 2 months using the app
November 18, 2020

Fantastic experience getting setup. The team at NoFraud were easy to work with and quick to respond. Very intuitive platform that provides a true layer of fraud protection in our store. A great blend of automated and human intervention.

The Sony Shop
Canada
About 1 month using the app
March 23, 2021

NoFraud has saved us hours of time and thousands of dollars by quickly and efficiently screening orders!

SteelFit® USA
United States
About 1 month using the app
December 13, 2016

Great app! NoFraud alerted me to an order that I would have normally shipped out. They reached out to the cardholder on my behalf who confirmed that she did not make that order!!!! The app paid for itself for an entire year on just that one order! A no-brainer for any company that doesn't have the time to manually check each order for fraud.

Project 6 Ny
United States
About 1 month using the app
May 11, 2021

NoFraud was recommended to us as a means of increasing our sales through NoFraud's commitment to truly understanding the potential risk associated with any customer's order. Because NoFraud takes more steps to validate the potential for risk, and the opportunity for passing the customer's order through, we hoped to be able to increase the number of passed orders, without assuming more risk. We asked NoFraud to prove their claim. They set up a side-by-side comparison with our existing fraud prevention service provider over a two-week period. Every order that came through our store was handled by our existing provider, and NoFraud ran their usual range of fraud risk assessments. Even with NoFraud FAILING some orders that our existing provider PASSED, the overall benefit from NoFraud was evident in the total net value of orders PASSED by NoFraud that were FAILED by our existing provider. The implementation was fast and painless, along with hands-on training and suggestions to make the process much more transparent to our customer service team. I have already recommended NoFraud to several business partners as a way to increase sales, while still preventing potential fraudulent transactions.

Smoke Cartel
United States
About 1 month using the app
May 26, 2020

Solid product and rockstar rep!

We got our hands held during the free trial, and the NoFraud rep was super knowledgable, giving us insights and relevant info to our business case(s).

The app works as advertised, really flexible and extensive with features. Totally recommend!

310 Nutrition
United States
About 1 month using the app
April 29, 2022

i was using a different app which was slowing down my time to accept payments and it was costing me double , this app is use friendly , they will link up the app to your store and you need to do nothing , you can check the daily usage and it's super fast to accept payments and customer service is always there to help , good job guys

Speedy Booze
Canada
30 days using the app
Edited December 2, 2021

Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.

All About Fabrics
United States
About 1 year using the app
NoFraud, LLC replied November 24, 2021

Hi, thank you for your review. We are sorry that you had trouble getting a hold of us as we do everything we can to try and make it as easy for our clients and prospects to contact us by the method that they feel comfortable.

In the future, please feel free to email support@nofraud.com or visit our contact us page, www.nofraud.com/contact, where you can submit a web form or call us using the number listed. We have it clearly listed on our site as phone support is available during our business hours.

In the meantime, we have reached out to you through phone and email so if you have any questions please feel free to respond to those messages and we will get back to you as soon as possible.

March 4, 2022

Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I've had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.

Hak5
United States
15 days using the app