Reviews (175)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts order acceptance, enhancing revenue. They appreciate the user-friendly interface, easy customization, and exceptional customer support. Additional features like manual review options and seamless integration with existing systems are also valued, along with proactive chargeback protection, which contributes to a secure transaction environment. Merchants note that these comprehensive fraud protection features allow them to focus more on business growth and customer service.
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I would not recommend, to many issues to get setup.
Install script on all your pages what I think is to invasive to customer.
Thank you for taking the time to provide feedback on your experience. We love that you take privacy as seriously as we do.
On that note, we want to reassure you that the device JavaScript tag added to your site as part of the default Shopify app installation process is used only to gather the device information necessary to ensure accurate NoFraud Screening—not customer PII. Device information is an effective indicator of fraud and greatly improves the accuracy of decisions for transactions.
We completely understand that each merchant’s situation is unique and that having control over where JavaScript tags appear on your site matters. While NoFraud does require merchants to place our device JavaScript tag on their sites for accurate fraud screening, some merchants choose to limit placement to a location or locations where they can be sure it will load at least once for each customer completing a purchase, typically the cart and/or checkout page. We recommend placing the script towards the bottom of your element or in your site's element. You can read more about it in the NoFraud Help Center (https://helpcenter.nofraud.com/hc/en-us/articles/360060395191-Device-Javascript).
With the device JavaScript tag present in a place it will load at least once for each customer completing a purchase, it can be safely removed from any other pages where you would not like it to be present. NoFraud Support (support@nofraud.com) is more than happy to help you through this process and talk through any other questions to get you up and running with our fraud protection in a way that works for you.
-NoFraud Team
Seems to be good. Though I find this part a bit misleading... The first listing under their FEATURES: "*Chargeback Protection: Should a fraud chargeback occur on an order NoFraud passed, NoFraud will reimburse you for the full chargeback amount. Minimum volume required for Chargeback Protection eligibility." This is only true if you have transactions over $50,000 per month (I assume this is USD?) & pay their fees, which is not transparent. Not so cool.
Thank you for your review!
We went ahead and clarified that detail in the app store listing. We appreciate your feedback and thank you for bringing that up.
Please note that NoFraud will work with companies of any size on a non-guaranteed plan.
It's extremely thorough, probably the best anti fraud app out there. Wish Shopify built it into their own software, since they're the payment processor but here we are.
This app doesn't apply to small businesses. You wouldn't know that unless you install the app and try to enable the chargeback feature. (NoFraud requires a minimum of $50,000 in monthly processing volume for chargeback protection eligibility.) This equals out to $600,000.00 annually. I think this information should be available before people install your app.
Hi, thank you for leaving us a review. I think there is a misunderstanding about our pricing though. We have chargeback protection options for all sizes of businesses. Within our listing there is a link to the pricing page on our website (https://www.nofraud.com/pricing/). Here you are able to get an idea of cost prior to downloading the app.
That said, it would be great to walk you through those options and make sure that you get the coverage that you need. Please email sales@nofraud.com and we can set-up time to speak. Thanks!
This app has helped us tremendously by catching, canceling and refunding the fraudulent orders before they make it to our fulfillment center console. We are very pleased with NoFraud!