Reviews (181)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts sales. The responsive support team is frequently praised for their quick and helpful service. The app features a user-friendly interface, manual review options, and chargeback protection, enhancing security and operational efficiency. Its seamless integration with platforms like Shopify and real-time transaction scanning are also valued for improving business growth and ...

March 4, 2022

Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I've had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super ...

Hak5
United States
15 days using the app
Edited January 28, 2021

We love this product. Prior to Shopify’s product, we were using one of the bigger players in the market , which was expensive and hard to navigate & use – especially for our customer service agents. What we love about NoFraud so far: -Easy to use and understand
-Great dashboard
-Visibility of a human checking up on a questionable order
-Whitelisting IP addresses for telephone orders
-Support for ...

Lifeline Skin Care
United States
14 days using the app
Edited July 14, 2020

This is excellent! I have been using them for over 4 years and they saved me over 60,000.00 in fraudulent transactions. They will catch those thieves that hit you site and they even guarantee it!! They have even proved it! I love working with these guys. They are very responsive and you don't have to worry about your online busy from fraud anymore. It is really peace of mind! I have multiple site ...

Phoenix international wine and spirits
United States
14 days using the app
Edited January 29, 2020

By the end of 2019 we were getting a huge spike of dodgy orders, and we didn't know what to do with them. Luckily I found NoFraud in the Shopify App store with 4.9 stars and many reviews - and as I write this, they are completely true. Recommended!

Paperlike
Germany
13 days using the app
July 18, 2017

I'm one of their earlier customers. I made the switch to nofraud because of their better % pricing of chargeback insurance compared to their competitors, but they no longer offer this to me (due to my high $ amount transactions...I guess even for them it is too much risk and won't be profitable). So, I'm currently not paying for chargeback insurance because they either don't offer it to me ...

Podiumhub
United States
10 months using the app
Edited June 28, 2019

do not use this company. took $550 from my account out of the blue. even if you get hit with a fraud case and win all they do is give you credit for service. which means you still take on all the risk. this company should change name to BigFraud. you have no control over what orders you want or dont want protection. so that means you will pay extra for paypal for no reason. customer service is a ...

SneakerUnionUSA
United States
9 months using the app
NoFraud, LLC replied June 28, 2019

Thank you for your review. As part of its service NoFraud will reimburse its customers for fraudulent chargebacks and dispute them on our customers' behalf. When NoFraud wins ...

Edited March 13, 2018

Was great while it lasted, but then it stopped working - we are getting amazing support, and hope to get it running again soon.

Mindplace
United States
5 months using the app
June 6, 2022

So far we like the app. We are not generating enough to pay 250 a month. but when we hit a certain mark per month we will upgrade our service.

SpyEmporium.com
United States
4 months using the app
Edited November 18, 2020

Update:
The Business Development Manager reached out to assist. The customer service was a great experience, however, I don't see the value of $50 when I can get the same for $10. That is the reason why I don't go above 3 stars for this app.

Gold Nation Store
United States
4 months using the app
NoFraud, LLC replied November 18, 2020

Hello,
Thank you for your review. Let's address each part of your feedback:

1. Payment: For most customers, NoFraud uses a replenish billing system, where you fund your ...

May 23, 2022

The team at NoFraud has been extremely helpful in getting our site up and running with their app. They're very responsive and so far, everything has been seemless. We had a previous fraud prevention tool that required our team to review but NoFraud takes all the heavy lifting. Highly recommend!

The Laundress
United States
2 months using the app