Reviews (175)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its AI-powered fraud detection that effectively reduces chargebacks and boosts order acceptance, enhancing revenue. They appreciate the user-friendly interface, easy customization, and exceptional customer support. Additional features like manual review options and seamless integration with existing systems are also valued, along with proactive chargeback protection, which contributes to a secure transaction environment. Merchants note that these comprehensive fraud protection features allow them to focus more on business growth and customer service.
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NoFraud has saved us hours of time and thousands of dollars by quickly and efficiently screening orders!
Just installed this--and No Fraud stopped a cc transaction within an hour of installing the app.. I am in the trial period--but must say that this app is one of the best. A must have for any store. I am VERY satisfied with the app. Alot less worry on chargebacks--what a relief! Its been 2 weeks and if this had a ten star rating system, i would give it a 15. This is a must for any business-this app is by far the best and it has picked up all high risk orders that were placed on my store. These guys are a lifesaver!
8/19/17 UPDATE- I had orders prior to installing this app. ALL came back as chargebacks-all were green checked thru shopify as good to go--over $3500 in chargebacks. Shopify only has limited processing for orders--do yourself and your business a HUGE favor and get this app. It is very stressful dealing with these chargeback orders, because this money comes out of your pocket--protect yourself and get this app.
Solid product and rockstar rep!
We got our hands held during the free trial, and the NoFraud rep was super knowledgable, giving us insights and relevant info to our business case(s).
The app works as advertised, really flexible and extensive with features. Totally recommend!
As a merchant in a high risk category, we're always on the look out for fraud. Nofraud has taken all the stress out of this, and the speed and response of their app is super fast, and has changed the way we handle fraud on our site for the better!
The service from the guys that run this company are awesome, fast and really understanding. Definitely recommend!
Addressed our concerns immediately and pointed out where our settings were incorrect. Extremely helpful and dedicated support team who takes your suggestions and concerns seriously.
Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.
Hi, thank you for your review. We are sorry that you had trouble getting a hold of us as we do everything we can to try and make it as easy for our clients and prospects to contact us by the method that they feel comfortable.
In the future, please feel free to email support@nofraud.com or visit our contact us page, www.nofraud.com/contact, where you can submit a web form or call us using the number listed. We have it clearly listed on our site as phone support is available during our business hours.
In the meantime, we have reached out to you through phone and email so if you have any questions please feel free to respond to those messages and we will get back to you as soon as possible.
Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I've had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.
We love this product. Prior to Shopify’s product, we were using one of the bigger players in the market , which was expensive and hard to navigate & use – especially for our customer service agents. What we love about NoFraud so far: -Easy to use and understand
-Great dashboard
-Visibility of a human checking up on a questionable order
-Whitelisting IP addresses for telephone orders
-Support for non credit card orders Recommend!
This is excellent! I have been using them for over 4 years and they saved me over 60,000.00 in fraudulent transactions. They will catch those thieves that hit you site and they even guarantee it!! They have even proved it! I love working with these guys. They are very responsive and you don't have to worry about your online busy from fraud anymore. It is really peace of mind! I have multiple site and I use these guys for all my site. There negative I can say about these guys. They really are the best.
By the end of 2019 we were getting a huge spike of dodgy orders, and we didn't know what to do with them. Luckily I found NoFraud in the Shopify App store with 4.9 stars and many reviews - and as I write this, they are completely true. Recommended!