NoFraud Fraud Protection , 161 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Merchants highly recommend this app for its effective fraud prevention capabilities, noting a significant reduction in fraudulent transactions. They praise its user-friendly interface, quick screening process, and automatic order verification. The app's reliability, responsive customer service, and unique features like the blacklist and chargeback management tool are also appreciated. Merchants value the app's ability to catch fraud that others miss, providing a hands-off, fully automated service that allows them to focus on their customers.
The team at NoFraud has been extremely helpful in getting our site up and running with their app. They're very responsive and so far, everything has been seemless. We had a previous fraud prevention tool that required our team to review but NoFraud takes all the heavy lifting. Highly recommend!
Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.
Hi, thank you for your review. We are sorry that you had trouble getting a hold of us as we do everything we can to try and make it as easy for our clients and prospects to contact us by the method that they feel comfortable.
In the future, please feel free to email firstname.lastname@example.org or visit our contact us page, www.nofraud.com/contact, where you can submit a web form or call us using the number listed. We have it clearly listed on our site as phone support is available during our business hours.
In the meantime, we have reached out to you through phone and email so if you have any questions please feel free to respond to those messages and we will get back to you as soon as possible.
I'm one of their earlier customers. I made the switch to nofraud because of their better % pricing of chargeback insurance compared to their competitors, but they no longer offer this to me (due to my high $ amount transactions...I guess even for them it is too much risk and won't be profitable). So, I'm currently not paying for chargeback insurance because they either don't offer it to me anymore or because it is too expensive in my opinion (I forget, haven't looked at their policies in awhile), but we're on their "per transaction fee" model in which they just give me their recommendation of if they would recommend proceeding with the order. I like that they have some code that I put on my website for customer's to read me a unique number that basically informs nofraud of the customer's IP address (so they can use this as evidence of the customer's location when they are placing a phone order...so nofraud can replace my or my employee's IP address who are entering the order with the person's IP address who is placing the order).
Was great while it lasted, but then it stopped working - we are getting amazing support, and hope to get it running again soon.
Seems to be good. Though I find this part a bit misleading... The first listing under their FEATURES: "*Chargeback Protection: Should a fraud chargeback occur on an order NoFraud passed, NoFraud will reimburse you for the full chargeback amount. Minimum volume required for Chargeback Protection eligibility." This is only true if you have transactions over $50,000 per month (I assume this is USD?) & pay their fees, which is not transparent. Not so cool.
Thank you for your review!
We went ahead and clarified that detail in the app store listing. We appreciate your feedback and thank you for bringing that up.
Please note that NoFraud will work with companies of any size on a non-guaranteed plan.
The Business Development Manager reached out to assist. The customer service was a great experience, however, I don't see the value of $50 when I can get the same for $10. That is the reason why I don't go above 3 stars for this app.
Thank you for your review. Let's address each part of your feedback:
1. Payment: For most customers, NoFraud uses a replenish billing system, where you fund your account with a defined billing increment and your usage is deducted from your account balance once the day is over. You control the refill amount and the funds always belong to you. All this is clearly laid out in the Rate Agreement you signed as well as the Billing tab within the NoFraud portal, where you can edit your refill amount, view your daily usage, download statements or request a payout of funds. You have uninstalled our app and the remaining balance was refunded back to you, which you will see as a credit on your Shopify statement.
Of course, customer support is available 24/7 so any questions on billing can always be answered via phone, email, our Knowledge Base and live chat.
2. Difference between the NoFraud and Shopify fraud analysis: We did a deep dive on your data to see if, in fact, NoFraud had the same fraud analysis as Shopify. Here is what we found:
-There was a difference in analysis in 4.5% of all transactions screened.
-3% of your transactions were flagged as Medium risk by Shopify, 92% were flagged as Pass by NoFraud
-2% of transactions were flagged as high risk by Shopify, we agreed with the decision 56% of the time. 44% of transactions that Shopify marked as High Risk we validated, in line with our goal of increasing your order approval rate.
-There was one transaction we flagged as fail that Shopify flagged as low risk. A member of our analyst team reviewed that transaction and confirmed it is fraudulent. The primary reasons were IP risk, use of an email with no history and most importantly, the order was shipping to a known fraudulent address.
-There are many major differences between the NoFraud and Shopify fraud analysis
-NoFraud was able to increase your order approval rate on the transactions Shopify identified as fraud by 44%, more than the average, which is 15.6% (Full case study here: https://www.nofraud.com/shopify-case-study)
-With its reliance on advanced technology, NoFraud was able to identify fraud that Shopify missed
A line item report is in your inbox, highlighting the transactions where the fraud analysis is different, so you can easily review them.
NoFraud often performs such audits for online stores looking to determine the ROI on using a fraud solution like NoFraud. Should you question the ROI of using a solution like NoFraud, we are always happy to provide an analysis.
Just ask us and we'd be happy to show you the value that thousands of Shopify stores are enjoying every day, and that we just identified for you during the time you were using NoFraud.
I used it during trial period but as a small business owner I didnt qualify for their chargeback protection so I did not continue with them.
Thank you for your review.
NoFraud will screen transactions for businesses of any size. We are happy to continue screening your orders for fraud until your business meets our chargeback reimbursement revenue threshold.
This app doesn't apply to small businesses. You wouldn't know that unless you install the app and try to enable the chargeback feature. (NoFraud requires a minimum of $50,000 in monthly processing volume for chargeback protection eligibility.) This equals out to $600,000.00 annually. I think this information should be available before people install your app.
Hi, thank you for leaving us a review. I think there is a misunderstanding about our pricing though. We have chargeback protection options for all sizes of businesses. Within our listing there is a link to the pricing page on our website (https://www.nofraud.com/pricing/). Here you are able to get an idea of cost prior to downloading the app.
That said, it would be great to walk you through those options and make sure that you get the coverage that you need. Please email email@example.com and we can set-up time to speak. Thanks!
No documentation/YouTube tutorials, extremely overwhelming app. Cancels orders that aren't classified by Shopify as High Fraud but does its own classifications. So basically it cancelled orders from people that weren't trying to scam us but due to not finding the button to activate the automatic cancellation of fraud orders (main feature in my opinion) the orders that were fraud, slipped through. Not a good app for me, the second star is for the kind customer support but I need a set up guide not someone I have to ask 20 questions.
Thank you for your review. Let's address both points you bring up in your review:
Documentation: NoFraud provides extensive documentation in its Help Center that covers every feature. There is also documentation in the welcome email you received when you signed up for the NoFraud service. Of course, you are always welcome to contact NoFraud via phone (yes, we provide phone support), chat, email and via our ticketing system within the NoFraud portal with any question you may have.
When you sent your sole email to support on October 19th, asking for assistance on how to turn on the auto-cancel feature, you had mentioned that we did not have any video tutorials. Our customer service team responded to your inquiry immediately and said they would bring your suggestion up to the marketing team. We agree that a video tutorial would be helpful to those that learn best via video and are in the process of creating it - thank you for the suggestion!
Decisioning: NoFraud uses cutting edge fraud prevention technology + human intelligence when necessary to provide a more accurate response than what Shopify provides. That is why you will see some orders that Shopify identifies as high risk that NoFraud said are safe to ship and vice versa. Our latest study shows that 23.8% of all orders Shopify deems as high risk are safe to ship, and we back our decision with a chargeback guarantee (Full study is available here: https://www.nofraud.com/shopify-case-study). The goal of using a service like NoFraud is not only to identify fraudulent transactions more accurately, but also to increase your order approval rate and eliminate manual review entirely.
There are a few other apps in the app store that provide automation based on Shopify's decision exclusively and it seems like that is what you are looking for, rather than a robust fraud prevention solution that is a vast improvement over Shopify's native, basic product.
We wish you much success in the future!
do not use this company. took $550 from my account out of the blue. even if you get hit with a fraud case and win all they do is give you credit for service. which means you still take on all the risk. this company should change name to BigFraud. you have no control over what orders you want or dont want protection. so that means you will pay extra for paypal for no reason. customer service is a joke, 1 person show named tracy.
Thank you for your review. As part of its service NoFraud will reimburse its customers for fraudulent chargebacks and dispute them on our customers' behalf. When NoFraud wins a chargeback on its customers' behalf, that reimbursement is reversed, which is why you were billed $550 as there was no financial loss. Reimbursements are provided in the form of credit, ACH or check. To exclude Paypal orders from NoFraud screening, a customer can exclude those transactions from screening within the NoFraud portal.