Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,038)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement, praising its ability to include photos and videos in reviews, which enhances customer interactions and conversions. They value the customizable review request emails, integration with platforms like Klaviyo and Google Shopping, and user-friendly interface. Exceptional customer support is frequently highlighted, with the team noted for their responsiveness and professionalism in optimizing app functionality.

July 4, 2022

Amazing experience with Okendo so for, I love the app and features. I did not like that they offer only in the higher packages the google integrations, more email sequences that are quite vital in the small package for a small business.

Fagaci
United States
3 days using the app
June 29, 2022

After looking at literally *every* review app on the app store (including ones starting with Y, J, L, S - you name it...which took days!) and preparing to accept many compromises, I came across Okendo and it is hands down the best review app there is. Simple to use with the ability to easily moderate reviews and reward customers. A big shout out as well to Josh. My widgets weren't displaying correctly (due to some bad code in my theme) and he was able to fix it via chat. He also explained how to get store reviews to come up and then helped me set them up. I couldn't have asked for more.

Regarde Jewellers
Australia
2 days using the app
November 15, 2023

I was assessing a couple Review apps, and Okendo was by far the best. I'm not all too technical but setting it up was pretty easy as their UI was intuitive, and not only that, their support team is amazing. They're ACTUALLY helpful. I was working with both Laura and Josh, and they're amazing. I threw so many questions/requests at them, and they helped set things up on their end for me. They really went above and beyond and were patient all the way through. Their support team is the main reason why I went with Okendo. Overall, very happy with everything!

Fionna
Canada
2 days using the app
March 11, 2021

Amazing customer service - Amor has been extremely helpful in helping me set up the app for our shop. The interface is easy to use and I love all its unique features.

Matcha Union
United Kingdom
2 days using the app
February 7, 2022

Absolutely amazing review platform and customer service from Okendo. Big thanks to Amanda for her help!

Snow Skin Co
Canada
2 days using the app
September 21, 2023

Okendo has provided a really smooth onboarding experience, with an incredible customer support. Quick to answer and lightening fast with tailored fixes for our needs. Had the pleasure of talking with Josh, and he has helped us tremendously with our solution.

The display widget looks stunningly, clean and creates and instant feeling of trust. Best looking display of all the product reviews I have come across!

A future request would be better pricing on the Google Seller and Google product ratings. Klaviyo Review includes Google Product Ratings for a much lower price, so to be competitive it would be great with a similar plan and solution. Just a heads up, because Klaviyo has just begun with there's review solution which for a lot of Klaviyo users offers full compatible with there e-mail marketing, and would be a no-brainer when it's fully optimized. :)

Lydspecialisten
Denmark
1 day using the app
April 14, 2021

Scott & the APAC team had looked after us from day 1 as a Shopify Plus merchant. We felt well looked after and they responded to any questions we had very quickly. The features are all world-class however I believe another major benefit to Okendo is there support team that really goes above and beyond the call of duty! Thanks Scott & team!

Kids Ride Shotgun
New Zealand
1 day using the app
January 26, 2022

Shiela was the most amazing customer service help I actually have ever received! She helped me set everything up, answer all questions I had and provided above and beyond service. I am very excited to use Okendo it has everything you could need. Thank you

CLB LUXE
Australia
About 21 hours using the app
August 12, 2023

Do not buy!!!

The worst plugin I've come across and one of the worst customer loyalty I've received!!!!!

I worked so hard to get my reviews with authentic photos and everything, and just one day everything was deleted but still on the site it says that I actually have reviews, you can access one of the products to see its rating and the number of reviews, but it was possible to see the reviews themselves so you'll understand what a funny situation it says that the product is rated With 5 reviews with an average of 4.8 but when I come to see the reviews it says they don't exist

This is also what I tried to explain to customer service but they just don't understand and they gave me some kind of solution that the reviews came back without pictures of the products that the customers took and all the customers are called Anonymous, shocking customer service at least they answer but without a real solution and who like you know how long it takes to get reviews

Do not install it!

CookUpgrade
Israel
21 days using the app
Okendo replied August 18, 2023

Hi CookUpgrade,

The original 110 reviews were submitted via the write a review button all using the same email address. Shortly thereafter, a redaction request was submitted to Shopify for that specific email address.

Given Okendo’s strict adherence to Shopify’s data protection compliance, when we receive a redaction request for an email address we are required to do the following:
-Remove the email address from every review for that customer
-Change the name to "Anonymous" for every review for that customer
-Remove the media from every review for that customer
-Reject every review submitted by that customer

If this review redaction was made in error and CookUpgrade needs additional help with importing reviews, it would be our pleasure to assist further. We can be reached via either chat or email at support@okendo.io.

March 9, 2022

Customer support was fast and accurate. And we're already getting great reviews rolling in. Was easy to set up. It's working great. No complaints.

Mysterious
United States
About 17 hours using the app