Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,108)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its excellent customer support and smooth Shopify integration, enhancing user experience and interaction. They value the customization options for review widgets, boosting customer trust with features like photo and video reviews. Additional tools like email review requests and loyalty programs help gather impactful reviews and improve retention. Merchants also note improved customer conversions and business performance, with a comprehensive free plan for new users.

Edited October 14, 2021

There was one simple customization that was promised before joining for which after they said we would have to upgrade plans to get (it was originally going to be included for migrating here).

When Life Gives You Lemons
United States
9 months using the app
May 9, 2022

Grateful for Scott, Shandy and Vanessa. Their onboarding was fantastic and we're excited to use Okendo! Thanks for the great support.

Bopo Women
Australia
8 days using the app
April 14, 2020

I'm relatively new to using Okendo, but the support I have received throughout the implementation has been second to none. Scott has been extremely helpful throughout the process! Looking forward to seeing the results

Uppercut Deluxe US
United States
8 days using the app
March 28, 2023

Excellent onboarding service. Have answered multiple questions for me promptly. Very smoothly integrates with store. I imported Amazon reviews to get started and that was relatively straight forward. Thank you.

SAFEJAWZ
United Kingdom
8 days using the app
October 24, 2023

I liked that the app was quite easy to set up and the possibility to give free vouchers to customers that would wirte reviews.
The review form and interface look very pretty.

What I don't like: The app gives you the option to include the questions widget on the product page while being on the basic plan. This means customers can write questions but you'll never know about it and won't get ...

Pitt Noir
Austria
8 months using the app
October 13, 2023

Highly recommend! I love the variety of features from Okendo! From adding attributes to your reviews to the product quizzes, I love it all! Plus they have top-tier customer service. I had a very helpful one-on-one demo of the full Okendo suite (Thanks Matt!). After the demo, they even helped me set up everything on my site. (Thanks Angelica & Team!) So very helpful! I highly recommend!

Emerald Sun Creations
United States
7 days using the app
January 19, 2022

Absolutely love this app! After doing countless demo's I decided to go with Okendo and it was the best decision. The app has all the features you need and they are all designed to improve customer experience, drive engagement, and in turn increase revenue. The support is 10/10. Every Shopify App should learn from them. I had zero issues with setup, they even offered to do some of the work for me ...

holiCHIC
United States
7 days using the app
Edited July 10, 2024

Install is very lengthy and if you don't go for the very expensive plan you have no on-boarding help so good luck with that. To get on-boarding your spending a min of $300/mo and I can tell you your better off spending with Google Adds. The reviews do ZERO for SEO.

Everything I do for my Shopify cart is for business and this does nothing to attract more customers. Once there on your site reviews ...

Toltrazuril Shop
United States
7 months using the app
Edited March 17, 2021

I'm updating my review of Okendo after using it for about 7 months. I honestly don't recommend Okendo after the experience I had with their reviews app. I switched from Okendo about 2 months ago to a different reviews app and am able to make a proper review now. We found that Okendo didn't help us gain as many reviews as we hoped. And especially not many with images/videos. We were originally ...

Flair Fighter
Canada
7 months using the app
November 15, 2021

Support is very reactive when it comes to customizing the looks of your reviews. Haven't used all of the features yet but for now I dont have any issue with the app

Sandelier
France
6 days using the app