Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,038)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement, praising its ability to include photos and videos in reviews, which enhances customer interactions and conversions. They value the customizable review request emails, integration with platforms like Klaviyo and Google Shopping, and user-friendly interface. Exceptional customer support is frequently highlighted, with the team noted for their responsiveness and professionalism in optimizing app functionality.

September 3, 2023

best customer service i've experienced on an app ( Apart from wholesale gorilla!). Very quick to fix and always readily available to help.
Lost a star just because some features I would love have to be paid for (eg paid integration to make product specific reviews requests).

Zilch Formulas
Australia
Almost 2 years using the app
December 16, 2020

Great app for handling everything you need when it comes to reviews. Price vs feature wise it is a better value to anything else out there. The Klaviyo and Google Shopping integrations are exactly what we are looking for.

LEVEL
United States
21 days using the app
August 7, 2023

Support team is amazing. They helped me getting all the features I want dialed in perfectly. So glad I went with Okendo!

We Heart Nutrition®
United States
21 days using the app
August 25, 2022

josh was quick on the reply and fixed my issues within minutes. Definitely recommend okendo and its team to solve your ecommerce problems

Glogirls
Singapore
21 days using the app
February 15, 2021

We are very happy with our decision to go with Okendo! The level of customization Okendo offers was exactly what our brand was looking for. However, the best part of using this platform has been the customer service experience. From install to launch and beyond, we have had excellent support. Allison M. feels like an extension of our own internal team. Her help made launching with Okendo completely seamless, and we were able to go live in just over a week. We are so grateful for her support!

Motherlove Herbal Company
United States
20 days using the app
September 10, 2023

Super easy setup and the team has been extremely helpful! So far, so good!

Rock & Roll Candle Co.
United States
20 days using the app
June 5, 2020

Very happy with this app and the customer service is amazing! The developers helped me with the complete integration as well as connecting my reviews to my seo search results.

They also always respond very quickly to my emails and are always happy to assist.

Chirp
United Kingdom
20 days using the app
June 19, 2022

Brilliant onboarding process. From the initial call to answering all our questions to the systematic and responsive way that the team went about setting us up was first-rate. As far as review apps go, the difference between Okendo and what we were previously using is night and day in terms of look and feel, features and UX. We're seriously impressed. Thank you.

Pleasant State
Australia
20 days using the app
March 30, 2022

We were looking to migrate our reviews platform from our previous solution and while there were many great options out there, Okendo won hands down. The entire team has been kind and helpful through the whole process and when we had to shorten our timeline to get a quicker turnaround (for a big upcoming marketing moment), they were totally understanding and helped make it happen! The flexibility of the platform, customization options and overall UX has been incredible. SO happy we switched and definitely recommend Okendo for anyone looking for a great reviews provider.

LoveSeen
United States
19 days using the app
September 18, 2023

WOW! LOVE THIS!

The fact that we can get very specific feedback from customers on our products... and give them light profiles is MASSIVE for our conversion and product credibilty.

But, one thing you wouldn't think of is how great their customer service is. After trying out a lot of apps... these guys are par-none! Notably, for the last few weeks, we've been chatting with Josh... and every question we have, he has a solution! And, he, along with others, are crazy fast at responding. It's insane!

MyDermaDream
United States
19 days using the app