Reviews (5,987)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

July 25, 2020

Love this app! Have used it several times in the past, ended my subscription because I thought Shopify would be better. I was wrong! So happy to be back! Love the templates and the customer service is super helpful and fast!

Skirt Society
United States
Over 3 years using the app
August 22, 2022

Kamilla found a very simple solution to ensure that I had the correct settings in my shoplifty store to fix a non firing form. Great service

Scream Pretty
United Kingdom
Over 3 years using the app
November 1, 2018

Very happy with my start with Omnisend. My store "thepumpstudio.com" is my first ecommerce project, and it was easy to install the Omnisend solution. The platform is easy to handle and the features are great! A very pro and effective tool, I recommend for ecommerce, really suitable for beginners.

The Pump Studio
France
Over 3 years using the app
November 13, 2015

excellent apps for handling marketing emails! Will definitely continue using and subscribe their plans!

Skin18com
United States
Over 3 years using the app
May 25, 2020

Top Newsletter Tool in Zusammenarbeit mit Shopify. Habe viele getestet und bin zu dem Entschluss gekommen, dass dies das Beste ist!

RETERNITY
Germany
Over 3 years using the app
May 18, 2017

Awesome App that works just as it says it does.

The Scoopie
United States
Over 3 years using the app
Edited April 29, 2019

Omnisend email is way easier to use in my opinion than Mailchimp. Ill be using it for all my emails

GraceofdoG
United States
Over 3 years using the app
Edited February 1, 2022

11 Months of Omnisend (lol... I like to use apps for a long time before giving a review) - I tried Omnisend 3 years ago, then I left and then came back and still here after 11 months. To be honest, I was a bit annoyed when the price went up from $16US to $20US (quite a lot for Australian $). So I started looking elsewhere and then to my surprise I really began to APPRECIATE all that Omnisend provided even with the high cost. So here are my reasons for staying and my appreciation for this OUTSTANDING email marketing & pop up etc. As a small business owner, I value feedback and reviews and therefore, I like to give one where one is due. 1. Easy to navigate Dashboard with detailed campaigns, automation, forms, audience set up and amazing reporting (e.g. overview & activity)
2. I found support staff to be helpful and prompt to respond
3. Creative & easy to use templates for campaigns and automations
4. BE SURE to set up (FREE) and verify your DNS for SPF & DKIM so your campaigns and automations shows your business name. This really helps with deliverability. Shopify helped me with this bit but Omnisend have tips for set up for specific domains. 5. Delete unnecessary/ non subscribers in your list for effective delivery. Hope you find this helpful as I know how frustrating it is to find apps that really works, especially for a small business. PS - Omnisend , please add the SMS options for Australia.

AfroShe
Australia
Over 3 years using the app
Omnisend replied February 4, 2022

Hey, there.

Thanks so much for taking the time and for letting us know how you've found Omnisend. I'm glad to hear that it's been helpful, easy to use, and of good use to your business.

Thanks again for your review!
Justin

Edited June 10, 2016

My trial run has come to an end and now I'm happy to say I'm upgrading to platinum. I'm totally sold! TAKE MY MONEY!

Fresh Kicks Sa
South Africa
Over 3 years using the app
August 2, 2022

Great help by Nicola today resolving an issue with colour matching! Problem solved quick and easy. Thank you.

CITRON CLOTHING
United States
Over 3 years using the app