Reviews (5,943)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

February 7, 2022

I've been a client of Omnisend for years. I LOVE the design templates, very easy to navigate. I would definitely recommend.
Rosie

Varga
United States
Over 2 years using the app
September 26, 2022

I was having an issue with my pop ups and the problem was resolved in under 2 minutes. Nikola was very professional & knowledgable!

McCall Fitness
United States
Over 2 years using the app
May 14, 2019

Really easy solution to the Mailchimp disconnect debacle. Tried to do a 3rd party link - super confusing. Omnisend was very easy use!

Wildflower
United States
Over 2 years using the app
March 7, 2016

Amazing app! So easy to use, I can't actually believe it is free!

Porky Penguin
United Kingdom
Over 2 years using the app
December 15, 2018

literally easy. That's what I love. It's better than mailchimp! Will definitely recommend to most shopify stores.

Great Alaska Glove Company
United States
Over 2 years using the app
January 14, 2022

I love Omnisend. I find it very user friendly (knowing of course there is always a learning curve when you try something new though)...and their customer service is amazing. I have two companies and have used Omni for my main one for a while now....my developer for my other one tried to get me to use Mailchimp ....it was awful in comparison and I quickly switched. I much prefer Omnisend and highly recommend it.

Lilou Organics
Canada
Over 2 years using the app
November 4, 2022

Definitely impressed with the new features, templates, and builders they've rolled out recently. TBH, it has some limitations, but I love the support team. I can email anytime I have a question and get a response instead of browsing google articles for answers that don't always work. Not all support is the same, but have had great experiences with Baarath. Thanks for the help!

Verse
United States
Over 2 years using the app
July 9, 2019

I just started using this app and it was exactly what I was looking for. It's so easy to use and it has so many valuable options. You can drag and drop whatever sections you like and edit them in many ways, and you get all kinds of statistics.

One point of improvement: it seems to randomly change the width of the email on mobile. Sometimes it's 100% (like you'd want), sometimes about 70%, and sometimes 50%. This is strange because I've found it happens randomly, even though the email is the same. I'm not completely sure whether it's because of my phone's email app or because of Omnisend, which is why I am still happy to give it a 5-star review.

APEX polewear
Netherlands
Over 2 years using the app
Omnisend replied July 11, 2019

Hi, thank you for your valuable review.
Regarding the changing width, it definitely sounds like we need to look into it. Maybe some settings were not correctly set or there is a bug, that needs to be resolved asap? Send us an email to support@omnisend.com with more details (which campaign the issue is related to; what phone you are using; what email provider; and share the email that changed the width randomly) and we will take care of this!

November 30, 2020

This app makes emails a breeze to send. It's so easy to use and set up. I don't know what I would do without Omnisend.

GLAZE-ISH
United States
Over 2 years using the app
June 1, 2019

Absolutly Great App. Very powerful. Lot's of features that other email marketing apps do not have. SMS, Messenger, scratch card, gift box, product picker, wheel of fortune sign up form, etc... Worth every $

Schwiing
Canada
Over 2 years using the app