Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

January 13, 2020

Amazing app for any Shopify store easy to use templates and navigating through the tabs. Getting ready to start my first campaign looking forward to it.

Twins Fashion International
United States
Over 2 years using the app
February 8, 2022

I've been using this app for about 2 years now. I chose it because it was a more cost-effective option than Klayvio and because it integrates so well with Shopify. It makes it easy for me to maintain a consistent email marketing program, and deliverability has been excellent. Recently, I reached out to customer service to help me create a sunset sequence to clean my list of unengaged followers. It's unfortunate that a sunset workflow isn't already built in to the app, and I'll be honest - my first few attempts to get help from customer service were not great. But I persisted in asking questions and finally an agent named Kristina reached out to me and not only helped outline the workflow for me to copy, but created a Loom video to show me exactly how to do it. Now that's the meaning of customer service.

Cat in the Box LLC
United States
Over 2 years using the app
January 17, 2022

Easy to use and good service. Especially Kristina helped me fast and with patience :) I recommend Omnisend if you have a business!

Printrollen.com
Netherlands
Over 2 years using the app
January 7, 2019

Honestly, an amazing app and does more than what you can expect. Cant imagine us using anything else, highly recommended!

Lucid Hemp
United Kingdom
Over 2 years using the app
February 13, 2023

Really great customer service - even for non technical savvy people like me - Luiz and Baarath were really helpful and talked me through all the steps to get something set up!

Alina Candles
United Kingdom
Over 2 years using the app
January 13, 2022

Love how easy Omnisend is to use and their customer service is amazing, always helpful, knowledgeable and friendly.

SKINBLOSSOM™ SKINCARE
United States
Over 2 years using the app
December 13, 2022

We absolutely love this app. Great user interface, automation flows, and email builder. Their customer support is always swift and goes the extra mile to help. Special shout out to Nikola, Salma, and Luiz from the support team :).

Iron Roots
Netherlands
Over 2 years using the app
Omnisend replied December 15, 2022

Hi there! Thank you for your feedback!

November 10, 2021

Súper fácil y útil. Teníamos mil problemas con otras app para coordinar los contactos de shops a la app propia y está nos ha facilitado todo.

LIO STUDIO
Spain
Over 2 years using the app
July 9, 2018

This is very useful to start promoting your business

Choice Empire
United States
Over 2 years using the app
October 8, 2018

It's perfect app for email automation, love the layout of the Pop up form and it's very easy to use and excellent customer service I highly recommend this app.

Pukis Babyshop
Portugal
Over 2 years using the app