Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

November 13, 2019

I couldn't install the code to integrate my Shopify newsletter and Omnisend, I contacted support and they did it for us that morning. Great support, really fast.

Easy KETO
Canada
About 2 years using the app
November 30, 2022

A littble bit expensive,but their service is great,i think i will keep this app on my store to run our email campaigns.

PIGGOODS
China
About 2 years using the app
August 18, 2023

Omnisend customer support is very attentive and quick! I needed help to replace my existing store with a new one. Baarath was very patient and kind and was able to help me with zero issues. :)

Zaoli Beauty
United States
About 2 years using the app
May 5, 2020

The better and powerful Email and contact manager App. Easy to use, very stable, a lot of features and make my stores to improve the conversion rate.

TSDC Webstore
Costa Rica
About 2 years using the app
May 8, 2022

It's easy to use Omnisend to create an email. It help my business soooo much. I will recommend to others

LuckyBop
China
About 2 years using the app
October 17, 2018

I finally decided to try Omnisend for my email marketing after a year using one of the other REALLY big ones out there. Importing a file of my 2000 contacts was a piece of cake. The Omnisend templates and content editor were quite a bit simpler to use and the result...way more professional looking. Experiment over! I'm going with Omnisend.

Great Yarns
United States
About 2 years using the app
Edited May 25, 2020

Great app and good customer support, I had some issue at start but they sorted the issue very quickly.

Vapeslough
United Kingdom
About 2 years using the app
Omnisend replied May 22, 2020

Hey, your account is active and running smoothly. Temporary pauses can happen when the store is not fully integrated, or if the campaign contains external links not leading to your store. Don't worry, our support representative is reaching out with recommendations to prevent this from happening in the future.

March 29, 2019

I just used Omnisend for the first time and it was the easiest process! I sent a test to me and some of my friends before sending to suscribers, which was really nice, to get feed back before I sent it out.

Minibowsandtoes
United States
About 2 years using the app
October 7, 2022

I have always received great customer service from this app. Nickola was super helpful with my last question and provided timely responses.

Farming Up Fabulous
United States
About 2 years using the app
December 10, 2021

We've been working with Omnisend for a couple of years now. The app is fairly intuitive and easy to set up automation and campaigns. Any time we have had questions or issues the response from the team has been prompt and thorough...they have either sorted any issue or explained how we can accomplish whatever it is we are asking.

Kine Industries LLC
United States
About 2 years using the app
Omnisend replied December 17, 2021

Hi there. Thank you so much for the fantastic review and for sharing this feedback.

We are so happy to hear that Omnisend is benefiting your business and that you loved your experience with our Support team. Please feel free to reach out anytime - we’re here if you need anything. Thanks again! Justin