Reviews (5,990)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

March 30, 2015

It will absolutely will blow you away at how fast these people answer your questions and help you out. A pleasure to do business with them, and their app is very intuitive and easy to navigate. Well done!!!!

Little Lace Box
United States
About 2 years using the app
September 8, 2017

I am still testing, but so far I like it.

Yn Bliss
United States
About 2 years using the app
October 30, 2022

Easy to use and the one time I had an issue, the customer service team assisted me immediately via the chat function and help solve the problem. :)

Denvir Enterprises
United States
About 2 years using the app
May 28, 2021

Amazingly powerful tool once you learn how to use it. Has been incredibly useful for connecting with customers, following analytics and creating campaigns.

Remix Plastic
New Zealand
About 2 years using the app
September 3, 2018

Simple and easy to navigate and use! Keep it up!

Hira Fashion
Germany
About 2 years using the app
August 31, 2022

They have a great support team. They explained their data and their function well and I got what I needed. While some things need improvement (features), I would really recommend this platform.

uni
Hong Kong SAR
About 2 years using the app
January 25, 2019

So easy to use and great for personalisation of emails. First email campaign done in no time. Love it!

Owen St
Australia
About 2 years using the app
June 12, 2014

WELL. I haven't gotten into the whole app yet to see what it's about, but I can go ahead and say it's easy to navigate!

Cecil Lee
United States
About 2 years using the app
Edited April 15, 2016

Soundest is a combination of an email auto-responder and a cart abandonment recovery app plus a tight integration with the eCommerce workflow through various features to help us engage our customers via emails. The free plan offers basic email newsletter (15K free emails) and sign-up box features while the premium plan comes with all the bells and whistles. I like that it is specifically built with eCommerce in mind so the features they offer and the user experience are very natural fit for a online store owner. I've only used it for 24 hours and I have already setup sign-up box, pop-up box, welcome email series, and abandoned cart recovery email series for my store. Using their templates and designers made creating emails a breeze. Their support via Chat was fast and responsive as well. Though my experience with it is still brief, with their pricing being competitive to Mailchimp yet comes with more relevant features, I would recommend it for eComm store owners.

On Obsession
United States
About 2 years using the app
Edited March 31, 2019

Works like a charm!
The customer service was fast, but the app was faster as it fixed my problem for me. Would recommend anyone to use this on their website!

Brim Full of Asha
Indonesia
About 2 years using the app