Reviews (5,896)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan that includes essential email marketing features, leading to improved customer engagement and increased revenue. It is praised for its user-friendly interface and seamless integration with Shopify, making it accessible for beginners. Key features include customizable templates and email automation, along with educational resources to enhance marketing efforts. The app's performance is reliable, with minimal issues reported. Customer support is highlighted as exceptional, with staff members like Baarath, Saleh, and Dilara noted for their responsive and helpful service, including detailed instructions and video tutorials.

February 23, 2022

Amazing customer service! Kristina was so helpful in explaining an error that occurred with my account and quickly corrected it. Love this app!

Moonlight at Midnight Holistics
United States
Almost 2 years using the app
January 18, 2023

Support is always 100% from these guys which is critical. Really well rounded platform with plenty of features. Great data feedback. Solid all around.

Michelle Armas
United States
Almost 2 years using the app
July 26, 2017

La interfaz de diseño para e-mail marketing es la mejor, los newsletters quedan muy profesionales, con buen estilo y con toda la información necesaria. Además la aplicación es gratis, mejor imposible!

Panda Belleza Coreana
Colombia
Almost 2 years using the app
March 27, 2023

Thanks to Karine, I was able to get the information on automation emails and I managed to run the campaign using the screenshot provided.

Urban Nature Store
Canada
Almost 2 years using the app
December 24, 2018

Just sent out first email campaign. Was very easy to create, edit and send! We look forward to using this app as our email marketing platform.

Yip & Purr® Official Website
United States
Almost 2 years using the app
January 10, 2020

Easy to use for a newbie. It's also good for SMB like me :) because Omnisend has a FREE plan for email marketing

For Beloved Girl
Indonesia
Almost 2 years using the app
Edited March 22, 2023

Salma was super helpful! Yet another positive support experience from Omnisend support. I wish every large company had such responsive tech support.

Etta Gray Jewellery
United Kingdom
Almost 2 years using the app
Edited March 14, 2022

One thing I have to say about this app is that they have great customer support! Being new to setting up auto emails Diego was sooo responsive (even on a Saturday night) with any problems questions that I had and then was VERY impressive with follow ups! Even if an app is great if you cant get in touch with customer service than it can be a frustrating experience...especially for small biz owners like us who wear so many hats and have little time!

Sweetwater Labs
United States
Almost 2 years using the app
April 8, 2022

Bonne application jusqu'ici, je l'ai téléchargé il y que 3 jours mais mes mails fonctionne comme je veux. J'ai contacté l'équipe support après avoir installé l'application pour des questions et le paramétrage de notre adresse d'envoi. Kristina de l'équipe support était disponible, très réactive et a su répondre à mes questions de manière très complète. Le support à l'air top alors je recommande.

Myras
France
Almost 2 years using the app
December 13, 2022

Salma did amazing with helping me when I changed emails and couldn't access my old one to verify the change in ownership. I am very happy with the customer support I received and highly reccomend this to any small business owner

Oodles of Doodles
United States
Almost 2 years using the app