Reviews (5,943)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

June 13, 2023

Salma is great. She worked through a small but important issue for me. She troubleshooted multiple things until the root cause was found and fixed. Thanks Salma -- you're awesome.

FROATS
United States
Over 1 year using the app
Edited March 14, 2020

I just send an email campaign out. It went smooth and easy. This was a test to see how it all works. We will see what the results will produce.

thecampingculture
United States
Over 1 year using the app
January 6, 2022

Great app and fantastic customer service! We had to send a update about Covid measures in our clinics, which triggered an error in the Omnisend system (they have a list of trigger words in their system to adhere to certain email system standards). Anyway, I contacted support and they reviewed my recent campaign and reverted my account to the normal state. Thank you so much again Omnisend for the speedy help!

Apnée Santé
Canada
Over 1 year using the app
July 27, 2022

Great customer service, really easy to use platform and adapts perfectly for our needs. We've been using omnisend for the last 3 years and everytime it gets better and better, the new email builder is great, you can build emails so much faster!

Elite Sarms
United States
Over 1 year using the app
September 20, 2020

I used this app for the first time and I really like how easy it is to use and link product pages to it. I'm no expert, but it has everything you need to start in the free version.

Cordano
Switzerland
Over 1 year using the app
August 3, 2022

Great customer service!
Olesia gave excellent help with my issue. She escalated the case; and followed up within a short timeframe. Thank you! :)

Domingo.no
Norway
Over 1 year using the app
June 22, 2023

I received great support from Baraath to fix my error in the creation of a form. I would love more features and easier management for store owners that are not marketers

Pakamana
United States
Over 1 year using the app
September 8, 2022

Very useful app, my issues got solved very fast. Nice customer service also, very helpfull and polite.

Triple M
Denmark
Over 1 year using the app
January 13, 2023

Excellent app and support. Easy to use and good analytics. Have had several queries over time and all dealt with timely and effectively

The Irish Gardener Store
Ireland
Over 1 year using the app
September 1, 2022

Easy to use app with a wide variety of amazing features. The customer service is super helpful, quick and explains things in an understandable way with a customer-first-mindset.

Flow Cosmetics FI
Finland
Over 1 year using the app