Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

September 11, 2019

Make your life easier and use this app. It's idiot-proof and the team is very responsive and helpful.

Skinsulate
United States
Over 1 year using the app
July 15, 2021

I`m staring promoting my online store, and I`m making the configuration by myself and with Omnisend, I did many things regarding Messaging and its Very easy to understand and to it by yourself. 100% recommended

Ari Belle Estilos
United States
Over 1 year using the app
Edited November 17, 2019

This application is excellent for automating your e-mail list and for creating things like Holiday e-mail campaigns. If you get lost trying to do something or if you have questions, customer service is live chat so you will get a response to your questions pretty quickly. I'm a fan of Omnisend. So far it's been a great experience.

Maker 37
United States
Over 1 year using the app
April 3, 2018

Great tools and easy to use - many features I would've never thought to include but are clearly very valuable marketing additions!

Very pleased with Omnisend.

Jen Prior Illustration
Canada
Over 1 year using the app
September 11, 2018

I'm new to email automation and lists and am so happy... Omnisend is like a piece of cake compared to another very popular one I tried (ugh!). When I had questions Carina helped me out a lot with clear concise answers and she was super nice too.

BlissGirl
United States
Over 1 year using the app
December 7, 2022

Tiana responded quickly and helped me through my questions about my first ever email campaign! What a relief because I'd been scrambling to get the email out on time and looking good. Thanks again!

Pamela Paulenko Art
Canada
Over 1 year using the app
Edited December 7, 2020

I have changed this review a few times because I really enjoy the app but have had some issues with customer support. Fortunately, after requesting my ticket be forwarded to a supervisor the issue was handled promptly so I will once again be giving this app 5 stars.

SMOKEA®
United States
Over 1 year using the app
Omnisend replied June 5, 2019

We are so pleased to know you like Omnisend the best! Thank you for your honest feedback, our development team is already working on the feature, to ensure you are able to import push notification contacts in the near future. Our Support Team has reached out to you to discuss more detail about this feature.

Edited May 31, 2020

This app has been a god send. It's so easy to use and covers all aspects- step by step. Can't believe how much they offer for free! I've deleted many other apps now since this is so much better.

Zen From Home
United Kingdom
Over 1 year using the app
August 22, 2022

This app is very useful for email&SNS marketing. It is very easy to make and send emails and alarms. Also, Customer Service of Omnisend is very fast and helpful. Overall, the app is very well made

MEDICUBE SG
Singapore
Over 1 year using the app
July 29, 2018

I loved it so much that I paid for it, and I don't typically do that! 10/10 would recommend because it allows for simple automation workflows like a welcome email series and thank you emails.

Thoughtfullyhandmade
Canada
Over 1 year using the app