Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

September 20, 2022

Amazing App, been using for over a year so far. Baarath from Omnisend Support Team recently helped me with my account and did a great job. Great support and a very easy-to-use app. Highly recommended.

Loaded Samples
United States
Over 1 year using the app
September 15, 2017

A really phenomenal app. Easy to use, intuitive - it allowed me to create some of the most professional emails I've ever created without the help of an outside designer.

Friday Music
United States
Over 1 year using the app
March 8, 2018

This is about a million times better than mail chimp. So much easier, its logical. I like the way they present the workflows. The product picker saves so much time and stress. And the abandoned carts copy is great. Also the customer service was virtually instantaneous and helpful. 5 Stars!

Lads Nation
Australia
Over 1 year using the app
May 20, 2019

We just switched from Mailchimp to Omnisend. love it so far. easy to segment, create custom workflows, and their customer support has been amazing, getting back to me on all my questions very quickly.

MahaDevi design
Canada
Over 1 year using the app
May 17, 2023

Andrés and Karine have been incredibly helpful in assisting me with setting up my configurations through chat. The chat feature is exceptionally smooth, and their step-by-step explanations are incredibly detailed, making the support team highly professional.

Next Step
Spain
Over 1 year using the app
May 31, 2018

I Just star using it, for now every ok

Pruebarjx
United States
Over 1 year using the app
June 28, 2018

Nice service and good customer support. Worth it

Nouwee 2
Canada
Over 1 year using the app
March 27, 2024

First, I think the Omnisend platform is robust and easy to use. I especially appreciate that what I design on the backend is generally what I see in the emails.

Second, the customer service is outstanding. I spoke with Eduarda, Agustin, and Maria -- and all of them were great. Agustin, in particular, was very responsive.

This company truly wants to be great, and it shows. Highly recommend!

The Wellness Company
United States
10 months using the app
March 27, 2020

This was so much easier to use. I loved it. I just wish they had a a few more templates but it really worked well! Love it.

BELICIANNA
United States
Over 1 year using the app
June 3, 2023

Easy to use, great features and helpful speedy support. Looking forward to seeing how Omnisend can help my business grow!

Discover Camping Co.
United Kingdom
Over 1 year using the app