Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

Edited December 26, 2022

The app is easy to use and has great customer service.
I am still on the free plan for the moment, so there is no live chat, but they do respond pretty quickly via email, and Melanie has been very helpful.
Update: I used it for a while now on the Standard plan, and it's pretty good, and customer service with the live chat is great!
Thank you!

Blanket Creek Pottery
United States
11 months using the app
October 8, 2019

Just starting out with the app but the customer service help has been awesome. They answered my questions quickly and with images which helped clear any confusion I had about the setup. 10/10 would recommend!

Cosmic Green Candles
United States
11 months using the app
March 6, 2022

just started and finding my way around. But looks good. Will come back go edit further later when I have used all options.

Mylivingdream Store
United Kingdom
11 months using the app
June 29, 2023

We are new to Omnisend. So far so good! there are certain things that could be improved/easier. But, we are a new small business and navigating takes practice and time. Customer service is prompt to help. Shout out to Karine as she was a great help.

Shepherd Haus Design
United States
11 months using the app
September 14, 2018

cool app ahahaProvide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Review body
cool app ahaha
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Review body
cool app ahaha
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Review body
cool app ahaha

Bosalia
France
11 months using the app
Edited October 17, 2018

Ok me gusta la app..................................................................................

Sunset Glasses Store
Colombia
11 months using the app
November 3, 2018

I made my first email through omnisend and it came out really beautiful. They have great features and your emails are fully customizable.

Pono Artworks
United States
11 months using the app
October 23, 2017

This app is amazing! Of all the email marketing apps I have used this one is the best. Very user friendly and has great features to make your emails look professional.

Therapy For Moms
United States
11 months using the app
July 17, 2018

Love this app already! Where have you been all this time? Thanks!

Runway Riches Boutique
United States
11 months using the app
September 19, 2019

Great email app for beginners and experienced users! Thanks!

The Olivia Danielle
United States
11 months using the app