Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 17, 2016

So far this app is really awesome. I have been messing with apps that are bulky hard to use soundest is so simple and straightforward!

Michaelzweig
United States
9 months using the app
August 17, 2018

Very good, very simple and easy to understand operation.

Svogo
China
9 months using the app
April 15, 2024

Thank you for your help today Luiz on helping with my landing page! Really appreciate it!

Neicey's Jewels
United Kingdom
3 months using the app
Omnisend replied April 18, 2024

Hi there,

Thank you for your feedback! We're delighted to hear that Luiz was able to assist you with your landing page. Providing excellent support is always our priority. If you have any more questions or need further assistance, don't hesitate to reach out.

We're here to help!

January 7, 2023

1- They charged for SMS and their SMS doesn't even work in the UAE. I requested a refund and they never replied back. and again I got charged for 2nd month.

2- the welcome discount generated for use of signup is a complete disaster! if you have sales on your store the new user will get additional discounts and you will end up losing so much money as there's no way to control the code they generate.

Petz.ae
United Arab Emirates
9 months using the app
August 26, 2016

Basically a super easy, 5 step solution to create fantastic, easy emails etc. Clean, smooth process.

https://sydneyhifimonavale.com.au/

Sydney Hi Fi Mona Vale
Australia
9 months using the app
November 29, 2017

Great app, works as advertised :) We have seen our abandoned cart recover go from 8% on stock Shopify abandoned cart automated email to 20% recovery rate using Omnisend three email abandoned cart series. The newsletter tool is very easy to use!

Wellies Gumboots
Australia
9 months using the app
February 22, 2017

Very easy to use. So far I am very happy with it.

Bali Thai Imports
United States
9 months using the app
Edited September 20, 2023

Omnisend is so easy to get set up and use. Don't how to do something? They have detailed and easy to follow & find resources on EVERYTHING. Still confused? Their chat support is quick and very helpful. Luiz was able to me answer questions and get flows launched fast. This was a great experience compared to the previous platform we used and eventually left for the exact opposite reasons.

Olesia from Omnisend is also so helpful and ensure we were set up for success :)

Betr Health
United States
9 months using the app
Edited January 10, 2019

Very easy to use for any store and great automation tools! If your looking for something to plug and play definitely recommended !

YACHTLIFE CO.
United States
9 months using the app
November 28, 2019

Works fine for me! Limited to 2000 emails/daily if you use free plan. Easy to use, imported list from Mail Chimp.

O2Leather
United States
9 months using the app