Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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Great app!!!! $5,000 sales in two months. Thank you,
Kristina offered me great support from day one of using this app I think I have tried all of the apps that do this kind of job and this seems to be the most intuitive and configurable out there. Top marks (so far!)
The best app I'm using by far. Sooooo much easier than mail chimp. I will save so much time with this. Absolutely love it!
After using this for a while we decided to delete the app
Some support team is great in understanding your questions then address them directly, most others do not have a clue - they kept sending emails asking for more information which is already provided
Hi there,
We genuinely regret to learn about your recent experience. It seems some of our support team members may have missed the mark on this occasion, and that's not what we strive for. We're dedicated to ensuring a seamless experience for our users, so it's disheartening to hear we fell short.
Our senior support representative has reached out to gain further insight into the issues you encountered. Please feel free to connect with them via chat.
Your feedback is invaluable, and we're committed to enhancing our support process based on it. Thank you for taking the time to share your thoughts with us!
For the first time I am using the premium plan of the Soundest App on my new shopify store. I been using the free version for a while now, so I can give an honest review regarding the Free and the premium version of Soundest.
For me this is just the best mailing app I tried so far, I tried Chimpmail, and I hated it, too complicated and damn expensive. Soundest give you a Free version packed with very good features and so easy to use.
Now on the paid version, you have some extra features that are really really useful, I regret I havent subscribed before. Also, their premium price varies depending on the amount of subscribers you are having, which I found so fair!
Keep it up guys, I love this app and I hope you keep coming with some good features again.
Omnisend has been great for our business. Way better than Mailchimp or anything else we have found. - Thecanadiandroneinstitute.com
Omnisend will actively restrict what you do with your customer email data. Customization of segments and work flows is not possible at all.
Howdy! Thanks for taking the time to review our app!
It's quite unfortunate you found yourself in a pickle like this with Omnisend.
Please be assured we are not restricting you in any way with your customer email information. You are free to collect the contacts and use them in your marketing needs however you'd like. Please note that Omnisend is an email marketing platform, therefore, we're putting customer consent first and treat campaigns as marketing messages to both give you the freedom to communicate your updates to the customers and ensure your contacts' e-well-being.
Our support specialist has already reached out to you with some additional information on how you can customize the assets you have and use those in your marketing needs!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
great app easy to install and create my first email campaign. Free it best part where you can upgrade as you grow
It was ok easy to use but when i signed up i was paying $10 a month come to find out i was being charged $30 and had no idea it just charges you more the more subscribers you get and i didnt realise didnt like that they just change the amount
EDIT: from 2 star to 1 . ok so i gave it another chance it offered me a year at $15 a month and every month it increased AGAIN but this time i found 2,000 subscribers on my list from a weird email @ru ? seriously 2,000 of them its like they added all these fake emails to my list to up my price tier to get me back near $30 a month i don't trust this app at all now. They say they didnt add anything to my account but there's 2,000 emails 123@live.ru to25to@live.ru and now my gmail is full of spam emails from these addresses i am so pissed. buyer beware! and i NEVER leave bad reviews but i am so upset about this
can't modify the HTML, which is severely limiting our ability to optimise and & Limited Segmentation.