Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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So far so good! Love the detailed information, statistics available and low prices to run my business.
Soundest is great so far! Very exciting value for the money.
Thank you, Melanie, Sanya, and Diego for helping to get my email sent! Great service. I like knowing you are there when I need you.
I love this app! It's very easy to use and have nice templates.
Customer service is really good at responding in a timely manner so kudos for that. In saying that, the 2 areas that really need improvement are the Landing Page as there are no real customization options to make it look and feel like a part of your store and the features are very limited.
But the biggie is that the new customers that purchase from the store are not automatically uploaded as one would expect, to the respective categories such as 'Subscriber' or 'Purchased'. They have to be manually added to the categories, which is very time consuming especially when a large number of orders come in. Upon contacting customer service about this issue, the reply was: "We would recommend deleting all 3 contacts from Omnisend -> go back to Shopify and place a test order for all 3 contacts. This should help to push order data to Omnisend. If this does not help - we'll need to re-sync from our side. Please attach a screenshot where we can see all customers / orders count and order details in such case. " Why would we take the time to place test orders in hopes it would synch or why would we need to send our customers confidential order information?! Omnisend I hope you fix this as this is fundamental to the service you should provide. At the very least it should be. Otherwise the app is nice to use.
Salma from Omnisend has been great help in fixing automation triggers for us. Omnisend is highly recommend for your all marketing needs
Great app, the integration is smooth, the mail setup is easy, and the support (thank you Dilara!) always helps. Recommend.
Very nice and smooth on first use
Amazing customer service. Super helpful and patient. Clean interface and cute illustrations. Thank you!
This app is absolutely amazing! Finally, an email marketing app that is packed with loads of different designs and elements and at the same time, so simple to use! I love it.