Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 4, 2020

SO MUCH NICER THAN KLAVIYO! And, just as powerful - if not more.

I love Omnisend so much. In my brand, the ability to make things beautiful really matters. And, Omnisend offers so much more when it comes to pop up design, campaign design, templates, and gamification of the user experience. Those little things really make a difference in conversions.

Pair that with all the smart features like audience integration for ads and advanced segmentation - it's unbeatable in my eyes. SMS is like 5x cheaper than Klaviyo, too.

The only thing missing is a more robust list of integration partners. They are working on getting recharge to have an abandon cart trigger, which will be a big help. And, I'd love to see them integrate with ThriveCart as I still use that for some landing pages. They only have one quiz integration and that company is wonky, I hope they either build in simple quiz functionality or partner with more options. But, since they have a Zapier connection all these things can be worked around, for now.

So, so, happy I chose Omnisend.

My Little Mascara Club
United States
5 months using the app
June 10, 2018

easiest automation email marketing tool ive used

Pawesome Accessories Uk
United Kingdom
5 months using the app
May 7, 2018

Great app and very easy to use

Activaooo Racing
United States
5 months using the app
Edited September 4, 2019

So far, this app has a lot more flexibility and ease of use. I can drag and drop coupons, etc. Also, having he option to save portions of an email makes it super time efficient.

Liquid EFX
United States
5 months using the app
January 17, 2023

the customer service is helpful and they replies so quick.
will recommend others to use this app. .

PETKIT
China
5 months using the app
October 21, 2020

This email marketing app might be quite pricey, but it's incredibly easy to use and the email templates are simple to modify. In only 2 weeks of using the campaigns, it's already generated a number of sales for us at The Reinforced Bed Company. Would highly recommend.

Reinforced Beds
United Kingdom
5 months using the app
November 25, 2019

Hey, this is WAY better than Mailchimp. These people will talk to you and it is SOOOOOO MUUUUUCH MORE INTUITIVE! Also not as stuck up as Klavyo. Long live Omnisend! Just started adapting the whole thing but already easier.

YOGO
United States
5 months using the app
Edited November 25, 2018

Great app so far. Simple to set up, easy to create, modify, and send manual emails based off a template. Looking forward to exploring other features.
https://www.theopticsoutlet.com

Optics Outlet
United States
5 months using the app
April 22, 2016

excellent communication and super service

Cozy Handmade Designs
Ireland
5 months using the app
July 25, 2016

Really great app. Professional newsletters and abandoned cart emails.

Ketchup Chips Online
Canada
5 months using the app