Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

January 22, 2020

The Omnisend support team was incredibly responsive and helpful. I was coming from Klaviyo and Mailchimp, which are both good services and I have no complaints. Klaviyo offered services beyond my need and was appropriately priced beyond my need for sending out a newsletter to subscribers a few times per year. Mailchimp was great as well, just no longer compatible with Shopify. The Omnisend setup took longer than expected because they have a slightly different approach than Klaviyo and Mailchimp, so be sure to plan for 24-48 hours for setup to be complete. All and all, Omnisend has provided excellent support and service, and appears to be the best option for my more basic requirements, plus it has the potential to offer additional services if they are needed in the future.

SVALT
United States
4 months using the app
Edited April 18, 2019

I have some issues in the setup, Omnisend responsed very quickly and fixed them well. Also their format is fantastic, and also easy to use.

Infinity Earth
China
4 months using the app
January 6, 2020

App worked great. Got my first newsletter out today using it. The blocks are really help. Gives some direction to my newsletter without needing to use codes.

Classy Seconds Store
United States
4 months using the app
July 18, 2016

Wow! I used other programs to create a email newsletter and somehow they always made it so hard to created. Soundest.com makes it so easy even to import email lists from my point of sale customers. Thank you for making it easier to send newsletter out.

BDB Imports

Bdbimports
United States
4 months using the app
October 29, 2014

One of the best ways to reach out to our customers. We are a small online business in natural beauty products and Soundest gives us hundreds of email marketing for free per month, this is a must have for your business.

The Worx Online
Canada
4 months using the app
March 10, 2018

I definitely recommend this app for all E-commerce businesses

Fashionoc
Canada
4 months using the app
July 9, 2018

it is so helpful
and i would recommend it to a friend

Nshtire
Italy
4 months using the app
June 21, 2023

Super fast service, polite, helpful and the problem was so easy to rectify, nothing to do with the app, it was me not understanding something correctly.

SARAH VERITY Jewellery
United Kingdom
4 months using the app
March 29, 2018

Excellent! Just created my first email campaign.

Glam Queen Mirrors
United States
4 months using the app
January 25, 2023

I use it all the time!
I use it for email marketing and it is very useful to be able to send regular emails or send emails automatically. There is a form for collecting emails.

ergopouch Japan
Japan
4 months using the app