Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 27, 2018

a like the wind chat support! never get support faster

Kameramotiv
Germany
3 months using the app
Edited April 11, 2023

Karine “For The Win” & Barruth “The Truth”!!!! She has been absolutely amazing!!! I tried on my own to get my domain info imputed correctly then I finally contacted support. She was so amazing but I was so tired at that point because I was working on it on my own for so long. She broke it down how I needed to input everything and where but I wasn't getting it. She still remained calmed and tried to assist me every step of the way. This morning, I received a message from her following up. That made me feel so good that she took time to check on my progress. Now that I was refreshed from last night, everything that she was telling me to do last night made a lot of sense today. I

So, I had to reach out again but Karine’s shift ended and Barruth helped me. He was quick and straightforward, very nice, and got me taken care!! He also, went over and beyond to help me and I’m so grateful!! I’m switching to the paid plan be cause why not? Customer service is top tier!! Thank you Karine & Barruth for going above and beyond!!! ⭐️⭐️⭐️⭐️⭐️

Esthi Moon Wax & Skincare
United States
3 months using the app
November 16, 2018

This app is amazing, the feature a very easy and understanding layout. their features are endless letting your creativity set the limit. i highly recommend this app for anyone.

Bold &. Stately
United States
3 months using the app
October 17, 2017

Absolutely invaluable tool! Love Soundest!

Abcd Global
United States
3 months using the app
July 11, 2022

Omnisend is a great app for automated emails & SMS marketing. The support is also great! As a small example: I had problems with an HTML code because I got an error message. I wrote to the support and got an answer after a few seconds. After about a day, I got the solution, even with a video. So I couldn't do anything wrong. I can only recommend Omnisend.

Erotexo
Switzerland
3 months using the app
January 5, 2017

Being good so far. Easy to follow steps even for someone who is not tech savvy.
gonna sign up with them looks very hopeful so far

C S Accessories
United States
3 months using the app
April 6, 2018

Just started using this yesterday.. Sent out a newsletter with products, and made three sales so far ;-) Love all the features of this app!! Great work Omnisend!

Boho Bangles
United States
3 months using the app
May 15, 2018

App seems to work perfectly for me, at least for now!

Trendorastore
Australia
3 months using the app
March 21, 2020

The app is pretty easy to use for a beginner. Their staff is very responsive whenever you do run into problems! : )

KIN
United States
3 months using the app
February 16, 2018

enjoying this app. hoping this will help with my online shop

2kul4u
United Kingdom
3 months using the app