Omnisend Email Marketing & SMS

Kayque was absolutely amazing. I had no idea how to set up my new DNS settings and the patience he took with me was above and beyond my expectations. THANK YOU!!!

Amazing app with the best support team when you need it, Baarath was very patient, responsive, and helpful with my issue. I love how responsive the chat inbox is and I have no issues with creating campaigns, pop-ups and even integrating Omnisend with other apps that are also integrated through my store to increase optimization. Nothing but happy about my experience thus far.

Super user friendly and affordable, support was quick an helpful - s/o Karine! Tried sooooo many other apps before this one and they just weren't cutting it for my little one person team. Definitely recommend!

I contacted regarding setting up my email double opt-in. In relation to that, they even kindly recorded how to set it up, so I was able to process it quickly. It was a really helpful and memorable support.

I've had the weirdest experience with this app. I installed this for my store a couple months ago, but haven't made any sales because I haven't done any marketing so I kept it at the free plan for months while I learned marketing. When I checked the analytics, I found that I have maxed out the email contacts that I can have... and I had over a THOUSAND contacts.

Even though I only had around 400 website visits.

I started deleting contacts, and found that more was added when I refreshed the page. It was a mixture of different kinds of email addresses, like @gmails and @aols and .txts.

And when I tried to bulk delete them, Omnisend said that they would charge $2 for deleting them.

This is extremely shady. Basically a dishonest tactic to get people to choose the paid plans by using robot emails. If Omnisend can't produce sales without resorting to unethical tactics, then it shouldn't be a company.

OmniSend has transformed our Shopify store's email marketing. The integration is seamless, syncing data effortlessly for highly targeted campaigns. The automation is powerful, offering pre-built workflows for various customer journey stages. The drag-and-drop editor is user-friendly, and robust analytics provide valuable insights. Special kudos to Kayque, the support manager, for responsive and helpful assistance. OmniSend, with its simplicity and Kayque's support, is a must for Shopify merchants seeking a powerful email marketing solution.

Dilara,thank you so much.
I asked about setting up a coupon combination and they were very kind and helpful in answering my questions.
I will contact you if I have any more questions.

This app works very well. You can closely contact with your customers to form remarketing. It helps very much in the turnover of the website. At the same time, thank you very much for sanya's patience to explain, solve a lot of operational problems.

Free ESP features with a hefty price tag, confusing pricing, and 1-star customer service.

Omnisend's email automations are easy to set up and use. That's the only good thing I can and will say about this ESP.

The pricing: confusing
They nickel and dime you for every feature. My bill has more than doubled in less than two years. The features certainly have not.

The features: rigid
If you're a seasoned email marketer, you're going to be frustrated by the lack of available features and customizations. If you're going to rely on Omnisend's templates, please run. They are awful and not at all customizable beyond colors and fonts (if they even have your font). You're going to spend a LOT of time creating emails and making them look good.

The reporting: What reporting?
Stop expecting customers with small list sizes to pay hundreds of dollars a month for impactful reporting. Every metric that will help you is paywalled. If you're not a data-driven organization, this ESP is for you. If you're not data-driven, fix that TODAY.

The customer service: A joke
Every time I've run into an issue - which is often - the customer service is lackluster and lacks accountability or follow-through. Documentation online of often outdated and/or missing key information.

As a company: Disappointing
I stopped using Omnisend after getting an invite to a virtual summit a couple of years ago and there were ZERO women speakers. It's 2024. You couldn't find one non-white man to speak on a panel? Embarrassing.

Compared to other apps of the same type, this app has a simpler and more convenient interface. In addition, the customer service is also very patient, heartfelt thanks to customer service Beran service, you are really professional and great, very timely to solve my problem.