Reviews (2,843)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.

November 3, 2024

Maria communicated really well and was very helpful, Appreciate her efforts

Skueezy
Pakistan
1 day using the app
Omnisend replied November 5, 2024

Thanks for the kind words! Maria’s effort to make things smooth and easy is truly appreciated, and we love seeing that recognized. She’ll be thrilled to hear your feedback!

November 22, 2024

Dilara helped fast and polite

Wigs Ldn
United Kingdom
Over 4 years using the app
Omnisend replied November 25, 2024

Thank you for the kind words! We’re thrilled to hear that Dilara’s speedy and polite assistance made your day a little easier. We’ll make sure to pass this along—compliments like yours are what keep us all smiling! 😊

August 1, 2024

Always amazing service and a great platform

Mrs Edgar
Australia
Over 3 years using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

October 23, 2024

Kayque of the support team was incredibly helpful, providing a quick response and resolving our Shopify account issue promptly.

Ama Spring
Spain
2 days using the app
Omnisend replied October 24, 2024

Thank you for the kind words! We’re glad to hear that Kayque was quick to help you out, like a coffee on a Monday morning, sometimes you just need that boost! If you need anything else, feel free to reach out—we’re always here to help! 😊

October 18, 2024

Great platform and customer service!

Little Nature Lover
United States
About 4 years using the app
Omnisend replied October 21, 2024

Thank you so much for your kind words! 🌟 We’re thrilled to hear you’re enjoying our platform and service. If you have any questions or need assistance, just give us a shout, we’re here to help and make sure your experience stays great!

August 5, 2024

Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change

Rondelle Designs
Australia
About 1 hour using the app
Omnisend replied August 8, 2024

Hello there,

Thank you for your review! We're thrilled to hear about your positive experience with Dilara and how her extra effort, including a screen recording, helped you set up your first email smoothly. It's wonderful to know that our customer service has made a significant impact, making you feel confident about your decision to switch.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support your ongoing success with Omnisend!

September 10, 2024

Baarath was quick to help and so nice! Thank you for fast reply :)

Monipa
Lithuania
About 1 year using the app
Omnisend replied September 16, 2024

Thanks for the great review! We’re thrilled to hear Baarath was quick and friendly. If speed were a superpower, Baarath would definitely be our superhero of the day! 🚀 Thanks for the kind words, and if you ever need more help, just give us a shout!

June 21, 2024

Super detailed in pictures and description. I am a complete newbie, and it was easy to understand Kayque. Great service, I will be back in the chats for sure. lol

Our Creativity Spot
United States
About 18 hours using the app
Omnisend replied June 24, 2024

Hello there,

Thank you for your review! We're delighted to hear that you found our service detailed and easy to understand, even as a complete newbie. It's great to know that Kayque provided excellent assistance.

If you have any more questions or need further help, we'll be here in the chats. Looking forward to assisting you again!

August 1, 2024

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Epiphany Apparel
Australia
2 days using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's great to know that you see it as good value for money.

If you need any further assistance or have more questions about utilizing additional features, please don't hesitate to reach out. We're here to help!

August 8, 2024

App is good, Dilara helps a lot when I'm stucked at a problem. Really appreciated.

AWDEBiKE
China
2 days using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for your feedback! We're glad to hear you find the app helpful and that Dilara was able to assist you when needed.

We appreciate your kind words!