Reviews (5,943)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

November 7, 2023

I appreciate the Omnisend team members, they are doing a great Job. Luiz was very quick to understand my needs in regards to my store sender's email, thanks to him i have all that set up now. I appreciate you Luiz

diosmeve.com
United States
8 months using the app
Edited April 1, 2024

Omnisend support is quick and helpful! Agustin was able answer my question with no problem. Thank you!

Just experience another great experience with Omnisend customer support (4 months later). Kaygue was very patient with me, answered all my questions and provided additional resources.

Wild Little Berry
United States
6 months using the app
April 22, 2024

Just the best app for mail, It increases my sales by 10 to 20%, it's great!

Cleanya bag
France
9 days using the app
Omnisend replied April 25, 2024

Hello there,

Thank you for sharing your fantastic experience! We're delighted to hear that Omnisend has contributed to such significant sales growth for your business. Your success is our priority, and we're committed to providing top-notch email marketing solutions.

We appreciate your support and look forward to helping you achieve even greater success in the future.

February 12, 2024

I have had a great experience with Omnisend and any time I have come across a challenge the customer service team have been fantastic. Quick responses, polite and patient. Particularly grateful for Beran's help with an issue. It is reassuring to know there is help at help if you need it.

NEVE WELLNESS
United Kingdom
8 months using the app
February 1, 2024

Customer service was super helpful and got my problem corrected quickly! Thank you!!

Landon Tate Boutique
United States
Almost 2 years using the app
December 21, 2023

I've been using Omnisend for a while, it is very easy to setup, use, create automations and emails. Plus, customer support is another story, they are extraordinary, very kind, ready to help and they keep following up with you until you get satisfied! I would like to specially thank Didem for being very helpful by sending personalized videos to explain how to get things done, also I would like to thank Luiz, Olesia & Beran for being so helpful. Keep up the good work guys!

MMAS Elegance
United Arab Emirates
About 1 month using the app
May 2, 2024

I was stuck with an issue which would've seriously halted my business but Kayque resolved it swiftly. Loving Omnisend

Pop Rox
United States
8 days using the app
Omnisend replied May 6, 2024

Hello there,

Thank you for your review! We're thrilled to hear that Kayque swiftly resolved the issue you were facing, preventing any disruptions to your business.
We're glad you're loving Omnisend, and if you ever encounter more challenges or have questions, don't hesitate to reach out. We're here to help ensure your continued success!

November 6, 2023

So far so good, seems easy enough to use. I had a little hiccup with my first go at automated emails but Maria responded within minutes! Thanks so much!

Asteria Allure
Australia
6 months using the app
March 18, 2024

I'm so grateful for Beran helping me with my domain authentication issues. Thanks to him, I solved the domain issues I couldn't solve by myself over the last three weeks, within minutes!

annahase
Japan
10 months using the app
December 14, 2023

Happy to use Omnisend for over 2 years now. Support is always very happy and friendly. Karine was really helpful.

Brain Games LV
Latvia
Over 3 years using the app